EMPLOYMENT OPPORTUNITY WITH THE ORANGE COUNTY, FLORIDA
Job Title: Dispatcher I
Job ID: 18820
Location: Fire COMMUNICATIONS
Full/Part Time: Full-Time
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We have been consistently recognized as a “Top 100 Family Friendly Company,” facilitating a healthy work-life balance.
An employee in this position functions as a Dispatcher for emergency and non-emergency responses for the fire rescue department. This critical position obtains all pertinent information to establish the correct medical or fire response.
Occasionally, on potentially life-threatening situations, the Emergency Dispatcher will provide pre-arrival medical or fire instructions, until the first responding Fire-Rescue unit arrives on the scene. These are in depth advanced level instructions given in time-critical situations, where correct evaluation, verification, and advice are essential. There are currently multiple positions available.
Representative Duties
- Answers multi-line telephone system.
- Process emergency and non-emergency calls.
- Transmits and receives transmissions on a complex 800 MHz trunked radio system.
- Make decisions as to categorization of emergencies received from 9-1-1 calls.
- Strategic selection of emergency fire and/or rescue apparatus to accomplish the goals of saving lives and property.
- First Responder to medical emergencies.
- Uses computers, telephones, radios, maps and printed resource materials to process emergency information accurately and quickly.
- Performs other related duties as required.
Minimum Qualifications
- High School or equivalent and two years experience in a multi-task environment.
- Must have a clear and easily understood voice. Successful completion of dispatcher assessment.
- Must obtain Emergency Medical Dispatcher (EMD) certification within one year of employment and maintain certification while employed. All employees are required to complete EMD refresher training every two years.
- Must obtain Florida 911 Public Safety Telecommunicator (PST) certification within one year of employment and maintain certification while employed. Employees are required to complete PST refresher training every two years.
Testing: Qualified applicants will be invited to a mandatory orientation and testing session in the first or second week of January 2017. You will be contacted via email. If invited, you must sign up and attend this session to continue in the hiring process. All information regarding this process will be emailed to the address that you include on your application.
Schedule: Must be able to work any shift work assigned (12 hour rotating night and day shifts). Personnel currently work two 12 hour day shifts, are then off for two days, and then work two 12 hour night shifts, and are then off for two days.
ALL ON-LINE APPLICATIONS MUST BE COMPLETED AT: https://mycareers.ocfl.net/psc/ps/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_SCHJOB&Action=U&FOCUS=Applicant&SiteId=1
Application Deadline : Opening Date: November 19, 2016 – Closing Date: December 11, 2016 Subject to close prior to closing date.
Starting Salary: $14.12/hour
Veterans Preference:
If you are claiming Veterans’ Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans’ Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.
Educational Requirements:
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.