The online content consists of discussion questions, assignments, quizzes, and a final presentation. All course
work must be complete in order to successfully complete the program.
Job/Career Shadowing:
A final grade for the student’s job shadowing activities is calculated and based on the following criteria:
a. Knowledge and skills: These required components are very closely integrated in the training and work of a 9-1-1
telecommunicator and therefore will be weighted together to make up this portion of the curriculum. The knowledge
and skills grade will encompass the following areas of study:
1. Written exams and assignments
2. Skills demonstration and check-off and competency examinations
b. Professional Skills: This third of the total job shadowing grade is based on the following areas:
1. Attendance/tardiness to clinical rotations;
2. Professional appearance;
3. Professional interaction and rapport (teamwork and diplomacy, respect, patient advocacy); and
4. Professional conduct (integrity, empathy, self-motivation, and self-confidence).
Attendance: Attends class for all scheduled hours assigned, arrives/leaves on time, contribute to class
discussion and is actively involved in all activities.
Character: Displays academic integrity (inclusive of not committing plagiarism), trustworthiness, dependability,
reliability, self-discipline, and self-responsibility.
Teamwork: Respects the rights of others; is a team worker; is cooperative; ensures confidentiality in all
classroom, clinical and other matters; demonstrates professional behavior in interactions with peers, preceptors,
and faculty.
Appearance: Displays appropriate dress, grooming, hygiene, and wears full regulation uniform of the day.
Attitude: Displays a willingness to cooperate and accept constructive criticism; sets realistic expectations;
approaches assignments with interest and initiative.
Productivity: Follows safety practices; conserves materials and supplies; maintains equipment; stays on task
and utilizes time constructively; demonstrates proactive leaning through involvement in activities and contributions
to class discussions.
Organization: Manifests skill in prioritizing and management of time and stress; demonstrates flexibility in
handling change; completes assignments on time; uses work time appropriately.
Communication: Contacts faculty to report concerns; notifies faculty of tardy/absence one hour before start of
class; seeks clarification and understanding through appropriate, pertinent questions.
Leadership: Displays leadership skills; appropriately handles conflict and concerns; demonstrates problem-
solving capability; maintains appropriate relationships with supervisors/faculty and peers; follows the chain of
command.
Respect: Deals appropriately with cultural/racial diversity; does not engage in harassment of any kind to include
but not limited to verbal, nonverbal, and written; addresses faculty and peers in appropriate tone and with
appropriate language to include but not limited to electronic (email, text, etc.) communications.
Job Shadow Alternatives: When necessary due to operational needs of partner agencies, job shadow opportunities
may be replaced with alternative work, as designated by faculty.
Testing Policy
If a student misses a scheduled exam, the student must contact the Public Safety Telecommunication Program
Coordinator by 8:30 a.m. the next business day (a business day is Monday – Friday, 8:00 a.m. to 3:30 p.m.) to
make arrangements to test. The exam must be taken within three days.
According to testing design best practices, the following rules apply for tests given on content/subject material.
1. Extra credit questions are not permissible.
2. Grades cannot exceed 100%.
3. “Throwing out” questions:
a. If 35% of the students answer a question incorrectly, the question needs to be reviewed.
b. If after review it is determined that a question needs to be eliminated, then all student grades will be
calculated on the new total number of questions. For example: The test is 50 questions. 3 questions are
Public Safety Telecommunication