2019-2020 Master Plan of Instruction
Public Safety Telecommunication
Sgt. Jason Matthews, Program Coordinator
Dustin Sheckler, Lead Faculty
The
Mission of Lake Technical College is to be an integral component of the
economic growth and development in our community by offering a variety of high
quality career-training opportunities.
Lake
Technical College does not discriminate on the basis of race, religion, color,
national origin, gender, genetic information, age, pregnancy, disability, or
marital status in its educational programs, services or activities, or in its
hiring or employment practices. The district also provides access to its
facilities to the Boy Scouts and other patriotic youth groups, as required by
the Boy Scouts of America Equal Access Act, or any other youth group listed in
Title 36 of the United States Code as a patriotic society.
1565 Lane Park Road, Tavares, Florida 32778 –
352.742.6463
www.laketech.org
LAKE TECHNICAL COLLEGE
Public Safety
Telecommunication – (911 Dispatcher) Program
Master
Plan of Instruction
The
Public Safety Telecommunication program is a 232-hour program. The purpose of
this program is to prepare students for employment as dispatcher for police,
fire, and ambulance agencies. Content includes ethics; role of the telecommunicator;
standard operating procedures; relationship to field personnel; command levels;
message center layouts; performance aids; overview of emergency agencies;
functions and terminology; use of correct words and grammar; types of
communications equipment, functions and terminology; malfunctions and
maintenance agreements; proper, correct telephone and dispatching procedures
and techniques; cooperation and reciprocal agreements with other agencies;
communication rules (federal, state, local); emergency situations and operating
procedures; emergency medical dispatch procedures; leadership and human
relations skills; and health/ safety including CPR.
The program is based on the course standards set
forth by the Florida Department of Health and the Florida Department of
Education. It is organized to provide the student with knowledge and techniques
currently considered within the responsibilities of the entry level emergency
dispatcher.
Upon successful
completion of the program, the student is eligible to take the state
certification examination.
Effective October 1, 2012, any person employed as a public safety telecommunicator at a public safety answering point, as defined s. 401.465(1)(a), F.S. must be certified by the Department of Health.
ADMISSION REQUIREMENTS
In
order to be considered for admission to the Public Safety Telecommunication Program,
the applicant must have the following prerequisites. School transcripts must
also be given by the student to the Admissions Office.
1.
High
school diploma or its equivalent or be an eligible career dual-enrolled high
school student;
2.
Be
a citizen of the United States;
3.
Be
of good moral character;
4.
Have
not been convicted of or pled guilty or no contest to any felony or any
misdemeanor involving perjury, false statement or domestic violence;
5.
Have
not received a dishonorable discharge from any of the Armed Forces of the
United States;
6.
Possess
a valid Florida Driver License; and
7.
Complete
an LTC online application.
Final Admission to the program will be based on
the following:
Obtain
a satisfactory drug screen analysis at the designated lab, and have an FDLE
background clearance completed at Lake Technical College’s (LTC) Institute of
Public Safety. Tuition and fees, in the form of cash, check, or money order may
be paid on the main campus of LTC or at the Institute of Public Safety
Admissions Office.
ESSENTIAL
TASKS
Essential
skills identified by the Division of Career and Adult Education have been
integrated into the standards and benchmarks of this program. These skills
represent the general knowledge and skills considered by industry to be
essential for success in careers across all career clusters. Students preparing
for a career served by this program at any level should be able to demonstrate
these skills in the context of this program. A complete list of Essential
Skills and links to instructional resources in support of these Essential
Skills are published on the CTE Essential Skills page of the FL-DOE website (http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/curriculum-frameworks)
TUITION
Tuition
is charged for adult students at a rate established by the State legislature.
Current fee information is available in the Admissions Office. Tuition is
waived for eligible high school career dual-enrolled students. Tuition is
due prior to the first day of each semester based on the Lake Technical College
payment calendar. Failure to pay all fees due at the time class begins will
result in not being able to attend class and/or clinical if applicable.
COURSE
SCHEDULE
The
Public Safety Telecommunication program meets based upon student need and
offers both day and evening classes. The class
schedule/syllabus will be given to each student at the class orientation
session, as set by the program coordinator.
ACCOMMODATIONS
Federal
and state legislation requires the provision of accommodations for students
with disabilities as identified on the secondary student’s IEP or 504 plan or
postsecondary student’s accommodations plan to meet individual needs to ensure
equal access. Postsecondary students with disabilities must self-identify,
present documentation, request accommodations if needed, and develop a plan
with their postsecondary provider.
Students
desiring accommodations or updates to their accommodations are encouraged to
self-identify as early in the program as possible. In order to receive
disability accommodations, students must self-disclose the disability to the
Students with Disabilities Coordinator and provide documentation that clearly
shows evidence of a disability and applicable accommodations. The Students with
Disabilities Coordinator will schedule a meeting with the student and faculty
to discuss the documented disability and applicable accommodations.
Accommodations
received in postsecondary education may differ from those received in secondary
education. Accommodations change the way the student is instructed. Students
with disabilities may need accommodations in such areas as instructional
methods and materials, assignments, assessments, time demands, schedules,
learning environment, assistive technology and special communication systems.
Documentation of the accommodation requested and provided is maintained in a
confidential file.
FINANCIAL AID OFFICE
Policies and guidelines for the administration
of all financial aid are established according to federal and state law.
Applicants complete an information form, Free Application for Federal Student
Aid, and furnish documentation needed to verify eligibility. More information
on the application process may be obtained in the Financial Aid Office.
The Financial Aid Office will assist students,
where possible, with access to financial support offered by federal agencies
(U.S. Department of Education – Pell Grants, Department of Veterans’ Affairs),
other state and local agencies and local organizations (scholarships).
INSURANCE
All students must show
proof of accident insurance. Students without accident insurance may purchase
the school accident insurance. This insurance is provided by a non-school
vendor and offers limited coverage during required program functions.
Information regarding purchase of school accident insurance will be provided in
the Admissions Office at the main campus.
ACCEPTABLE DRESS
Students who attend
Lake Tech shall dress in a manner appropriate for the job in which they are
receiving training, including any special protective gear and professional
uniforms. All clothing, makeup, and jewelry must be clean, neat, modest, in
good repair, appropriately sized, and be neither distracting nor offensive.
The Executive
Director or designee has the final authority for determining whether or not a
student’s apparel conforms to the dress code. If it is determined that it does
not, students will be required to change into clothing which will conform to
this code or leave campus. Students may return to campus when they have changed
into appropriate clothing.
Uniform
Policy
1.
Program approved polo
shirt: Shirt must always be
cleaned and ironed. No patches are to be worn on the shirt. Shirts are to be
completely tucked (all the way around) into slacks.
2.
Dark slacks: Slacks will be black in
color. Pants must always be clean and ironed. Jeans are not permitted.
3.
Belts: Black with simple
unadorned buckle, maintained in relatively new condition. If pants have belt
loops – belt must be worn.
4.
Dark shoes: Must be smooth, black
leather, polished, and in good condition. Black leather with black Gore-Tex
boots will be acceptable. No soft
leather, suede or athletic-type footwear is permitted. Patent leather shoes
may be worn. Footwear must be non-descript, void of colored logos or commercial
emblems. If ankles are exposed, solid black socks must be worn. High heels and
platforms are unacceptable.
5.
6.
Jewelry: Must be confined to a
watch and wedding or engagement rings (if applicable). Body piercing, which
includes, but not limited to, ears, brows, nose, lips, and tongue, is not
permitted.
7.
Make-up: Make up is to be
moderately applied. Make-up should be consistent with the professional nature
of the program.
8.
Hair: Should be cleaned and
groomed neatly. Hairstyle and color are to be consistent with the professional
nature of the program; extremes in either will not be allowed. Hair longer than
shoulder length (men or women) must be tied back. No hats may be worn in the
classroom, lab areas, or during clinical or internship. Students must be
clean-shaven. Mustaches are permitted if neatly kept. No growth of facial hair
is permitted during clinical and internship time.
9.
Body Art: All visible tattoos
must be covered while in uniform.
Please
remember that strong perfume, hair spray, coffee, cologne, or cigarette smoke
may be offensive to many co-workers.
All aspects of personal
hygiene, including the individual, the uniform and undergarments, represent our
professional image. Cleanliness and appropriate use of personal hygiene
products are important components of professionalism and are expected of all
students.
SAFETY
Lake
Technical College makes every effort to provide a safe environment for all
students, visitors, faculty and staff. Basic safety standards, which will
include fire drills, weather drills, equipment usage, and traffic regulations,
will be covered in the program orientation. These basic safety standards will
be reinforced throughout the program enrollment. See the current school catalog
for additional campus safety information.
STANDARDS
AND REQUIRMENTS OVERVIEW
Objectives: To provide the means of developing entry
level skills as required by the Florida Department of Health and Florida
Department of Education and the LTC Institute of Public Safety.
Purpose: The guidelines are established in
order to maintain a high level of discipline, provide for the most efficient
use of training time, and ensure that each student thoroughly understands what
is required of him/her.
Curriculum: This curriculum meets or exceeds all the
requirements for the certification training of 9-1-1
Telecommunicators
set forth by the State of Florida Department of Health in response to State
Statute 401.465.
College Credit: The Lake Technical College Institute of Public
safety does not award college credits for training. The program has no
statewide articulation agreement approved by the Florida State Board of
Education.
Veteran Approved
Course: The State Department of Education approves Lake Technical College for
training veterans. All veterans who are eligible for VA benefits may receive
compensation for enrollment. The Financial Aid Office is located on LTC’s main
campus, 2001 Kurt Street, Eustis Florida.
GRADING PROCEDURE
The grading policy for the Public Safety Telecommunication
Program is as follows:
95-100 A
90-94 B
85-89 C
80-84 D
<80
Failing
Lake Technical College
is a postsecondary institution designed to provide trained individuals to
industry. The grading scale for this program reflects industry standards. The
approved postsecondary program grading requirements must be met if the student
is to receive a certificate.
The student's grade is
determined by evaluating three parts of the student's performance: knowledge,
skills, and professional skills.
For a student to complete the Public Safety
Telecommunication Program, the student must successfully complete both the
classroom portion and the practical lab portion of the program independent from
each other. The grade assigned to each portion of the program is based on the
three criteria as listed above. The minimum satisfactory grade for each portion
is 80 percent in each of the 3 categories. The CPR examination given at the end
of the CPR course requires a grade on not less than 84%.
1.
Lecture/Classroom:
a.
Knowledge:
Based on written exams and assignments.
b.
Skills:
Based on skill competency examinations.
c.
Professional
skills: Based on professional appearance, attendance, and classroom
participation.
2.
Job Shadowing:
A final grade for the student’s job shadowing activities
is calculated and based on the following criteria:
a.
Knowledge
and skills: These required components are very closely integrated in the
training and work of a 9-1-1 telecommunicator and therefore will be weighted
together to make up this portion of the curriculum. The knowledge and skills
grade will encompass the following areas of study:
1.
Written
exams and assignments
2.
Skills
demonstration and check-off and competency examinations
b.
Professional
Skills: This third of the total job shadowing grade is based on the following
areas:
1.
Attendance/tardiness
to clinical rotations;
2.
Professional
appearance;
3.
Professional
interaction and rapport (teamwork and diplomacy, respect, patient advocacy);
and
4.
Professional
conduct (integrity, empathy, self-motivation, and self-confidence).
Attendance: Attends class for all
scheduled hours assigned, arrives/leaves on time, contribute to class
discussion and is actively involved in all activities.
Character: Displays academic
integrity (inclusive of not committing plagiarism), trustworthiness,
dependability, reliability, self-discipline, and self-responsibility.
Teamwork: Respects the rights of
others; is a team worker; is cooperative; ensures confidentiality in all
classroom, clinical and other matters; demonstrates professional behavior in
interactions with peers, preceptors, and faculty.
Appearance: Displays appropriate
dress, grooming, hygiene, and wears full regulation uniform of the day.
Attitude: Displays a willingness
to cooperate and accept constructive criticism; sets realistic expectations;
approaches assignments with interest and initiative.
Productivity: Follows safety
practices; conserves materials and supplies; maintains equipment; stays on task
and utilizes time constructively; demonstrates proactive leaning through
involvement in activities and contributions to class discussions.
Organization: Manifests skill in
prioritizing and management of time and stress; demonstrates flexibility in
handling change; completes assignments on time; uses work time appropriately.
Communication: Contacts faculty to
report concerns; notifies faculty of tardy/absence one hour before start of
class; seeks clarification and understanding through appropriate, pertinent
questions.
Leadership: Displays leadership
skills; appropriately handles conflict and concerns; demonstrates
problem-solving capability; maintains appropriate relationships with
supervisors/faculty and peers; follows the chain of command.
Respect: Deals appropriately
with cultural/racial diversity; does not engage in harassment of any kind to
include but not limited to verbal, nonverbal, and written; addresses faculty
and peers in appropriate tone and with appropriate language to include but not
limited to electronic (email, text, etc.) communications.
Upon
satisfactory completion of the Public Safety Telecommunication Program and its
requirements, the student will be issued a certificate of completion and grade
card. Program completers are eligible to take the state 9-1-1 Public Safety
Telecommunicators exam. Passage of the exam makes the student eligible for
certification. Once the test is passed, the student will need to apply for
certification by submitting the appropriate form to the Florida Department of
Health.
ATTENDANCE
In an
effort to develop appropriate work ethics, Lake Tech students are expected to
attend all class sessions. As is expected in the workplace, when it is
necessary to be absent due to illness or emergency situations, all students are
to notify the faculty on or before the date of absence. The student attendance
policy for each postsecondary program is consistent with industry standards.
Campus attendance is kept via a computerized system. It is the responsibility of the student to log
in and out in order to receive credit for class time. This
allows the school to keep accurate attendance records for the actual number of
hours and minutes attended. Faculty are not expected to manually enter student
attendance. Only one override is permitted for failure to log in or out.
Therefore, failure of a student to log in and out may result in a documented
absence. Logging in or out for another student or having another student log in
or out is unacceptable behavior and may result in dismissal.
Only
regularly scheduled class hours will be reported for attendance. Make-up time
will not be accepted except as approved by the Executive Director of Lake
Technical College.
Due to the nature of the program, attendance is
critical. Students missing more than 1 day (8 hrs) will be subject to dismissal
from the program.
Tardiness
As in the workplace, students are expected to
be in their seats promptly in the morning, after break, and after lunch.
Students are expected to notify the faculty before the start of class of any
anticipated tardies.
Leaving
Campus during School Hours
For safety reasons, students will notify their faculty
when leaving campus early. Students may leave campus for lunch provided this is
done within the allotted time.
Lecture/Classroom
Attendance Policy
·
Campus attendance will be shown by
signature on an attendance roster prior to the start of class.
·
Absences
and tardiness are significant areas of interest by potential employers such
that any violation of the above will significantly lower the student’s professional
skills grade as outlined in the department’s grading policy. Any student who is
habitually tardy may be placed on academic probation or subject to withdrawal
from the program.
·
Students
are required to attend all sessions.
·
Should
an emergency arise requiring the student’s absence from any session, the
student must inform the Public Safety
Telecommunication Program Coordinator prior to the absence or as soon as
possible.
·
All
assignments missed during the student’s absence must be made up. It is
student’s responsibility to meet with the faculty to get missed assignments and
handouts.
·
Leaving
class: No member of the class will be permitted to leave the classroom, lab, or
field practical activities without first discussing with and receiving the
expressed permission of the lead faculty or preceptor.
Testing Policy
·
If
a student misses a scheduled exam, the student must contact the Public Safety Telecommunication Program Coordinator
by 8:30 a.m. the next business day (a business day is Monday – Friday, 8:00
a.m. to 3:30 p.m.) to make arrangements to test. The exam must be taken within
the next class session attended.
·
According
to testing design best practices, the following rules apply for tests given on
content/subject material.
1. Extra credit questions are not permissible.
2. Grades cannot exceed 100%.
3. “Throwing out” questions:
a.
If
35% of the students answer a question incorrectly, the question needs to be
reviewed.
b.
If
after review it is determined that a question needs to be eliminated, then all
student grades will be calculated on the new total number of questions. For example: The test is 50 questions. 3
questions are determined to be invalid and are eliminated. The new 100% = 47
and the grades will be calculated on 47 (not 50).
c.
Points
will not be given to those students who answered the eliminated
questions correctly.
·
If a test is not taken at the regularly scheduled time, students
will lose 10 points off their grade on that test. Regularly scheduled means the
original time and date that a test is scheduled. Students who enter the
classroom after any of the testing students leave the classroom will be
considered as missing the regularly scheduled time and be subject to the 10
point penalty. Students who arrive late for a test must take the test the same
day. The
student may be required to take a revised exam.
·
A
student may retake up to one (1) exam for partial grade forgiveness except for
the final exam. Quizzes may not be made up or retaken. Any student who wishes
to retake an exam must notify the Public
Safety Telecommunication Program Coordinator by 8:30 a.m. the
next business day. The student has three (3) days in which to retake the exam. The
student may be required to take a revised exam. The initial grade and that of
the retake exam will be averaged together for an exam score not to exceed 80%.
Job/Career Shadowing Activities
Absences from field activities are only allowed in
extreme emergencies. All others may result in dismissal from the program.
·
Attendance is taken every session, and every student is
required to have an activity evaluation form signed by the faculty or
preceptor. Each student must submit a completed and signed form to the program faculty
within 4 days after the activity.
·
If
a student is tardy, the faculty or preceptor will mark unsatisfactory on the
appropriate spot on the evaluation form.
·
Any
violation of the attendance policy will significantly lower the student’s professional
skills grade as outlined in the department’s grading policy.
·
A
student who finds it necessary to be absent MUST notify the Public Safety Telecommunication Program Coordinator
at least 12 hours before the scheduled field practical activities except in
emergency situations. Any field activity missed without proper notification
will result in:
o
first
no-call no-show – a verbal warning
o
a
second no-call, no-show – a written reprimand and meeting with the Public Safety Telecommunication Program Coordinator
o
a
third no-call, no-show – a School Intervention Team (SIT) meeting and
recommended academic probation
·
Each
student must attend all field practical hours.
REASONS FOR DISMISSAL
FROM PROGRAM
1.
Unsatisfactory
academic, lab or practical work.
2.
Being
found in any restricted or unauthorized area.
3.
Unethical
conduct such as fraud, drug abuse, alcohol abuse, breach of confidentiality
(HIPAA violation); inappropriate student interaction or interpersonal relation;
or aggressive or dishonest behavior to any school or staff member, or other
student, defined as follows:
a.
Aggressive
behavior is defined as a forceful, self-assertive action or attitude that is
expressed physically, verbally, or symbolically and is manifested by abusive or
destructive acts towards oneself or others.
b.
Dishonest
behavior is defined as an untruthful, untrustworthy or unreliable action.
4.
Cheating
in any manner.
5.
Withdrawal
from participating agency as the result of due process proceedings based upon a
written request from the agency that the student be withdrawn.
6.
Violations
of the attendance policy.
7.
Failure
to satisfy identified probationary requirements within the stated time.
8.
Failure
to comply with requirements as stated in the Master Plan of Instruction.
PLAN OF INSTRUCTIONAL
PRACTICES
Question and Answer Skills
Laboratory
Written Evaluations Field
Experience
Demonstration and Return Demonstration Case Studies
Online
Access
Technology
is an integral part of our daily lives. From smart phones to electronic
tablets, these devices are becoming items that many cannot function without. In
addition, the Internet is changing the way education is delivered. Lake
Technical College strives to ensure that our students are able to compete in
this technology driven world. With this in mind, it is recommended that
students have an online presence and access to the internet. If you do not,
please notify your faculty regarding use of LTC computer labs.
It
is also important that students have an email address that they check on a
regular basis. A lot of information may come to you through your email, so it
is important that you check it regularly. If you do not have an email address,
there are numerous services that provide FREE email addresses. Please make sure
your faculty has a current, working email address for you. See your faculty for
more information.
Social
Media
The
advent of social media has created a world-wide communication medium for
persons of all ages. While extremely popular, these websites have also created
their own set of “not-so-popular” problems such as cyber-stalking, identity
theft, cyber-bullying, cyber-cheating (posting of exam, or other course
material), and a host of other nebulous challenges that users may face. Another
reality associated with social media is its far-reaching consequences for those
who share posts that may be seen by others as inappropriate.
Potential
employers, current employers, civic, or educational organizations you may be
associated with, and many others are looking at social media sites for
information that may tell them things about an individual. Students should also
be cautioned on how private their social media content really is – despite the
settings on an account. All social media
sites are potentially vulnerable. A
simple search of how to view pages that are set as “private” for a popular
social media website yielded numerous responses for ways to view the content.
Everything from blogs to online videos offer to explain how to accomplish this
task.
Students
in all programs need to be cognizant of the fact that most professions rely on
great moral character. It is recommended that when using social media, assume
that all posts will be seen/read by everyone with access to the internet.
CLASSROOM PROCEDURES
Classroom Rules and
Campus Etiquette
Student Conduct
·
Students
shall at all times conduct themselves in a manner becoming a public safety
professional and will not at any time engage in conduct to bring discredit to
the profession or to this training center.
·
All
sworn personnel and civilian faculty shall be addressed by their formal title
(i.e., Captain Smith, Officer Jones, Mr. Black, etc.).
·
Obey
all rules, signs and instructions.
·
Clean
up any spills, and pick up any tripping or stumbling hazards immediately.
·
Do
not sit on any tables, desks or countertops.
·
Do
not walk on grass. Use sidewalks only.
·
Do
not place your feet on benches, chairs or against the walls.
·
Use
proper driving skills at all times when on campus.
Students
will:
1.
Maintain a neat, clean, appropriate appearance.
·
When in uniform, be dressed according to the dress code.
·
When not in uniform, wear standard business attire for class or
other occasions.
·
Refrain from wearing shorts, midriff tops, etc.; these are not
appropriate at any time.
2.
Demonstrate punctuality.
·
Notify the Public Safety Telecommunication Program Coordinator or a
faculty prior to expected time regarding tardiness or absences.
·
Seek permission and follow procedure to leave early when necessary.
·
Return from breaks and meal times at the specified time.
3.
Respect the rights of others.
·
Be attentive and polite.
·
Do not talk to neighbors thus preventing others from learning.
·
Respect the property of others.
·
Be patient and considerate of others.
·
Pay attention.
·
Think before speaking to avoid misunderstanding.
·
Do not talk while others are talking.
4.
Demonstrate good interpersonal relationships with peers and faculty.
·
Exhibit a congenial and cooperative attitude with others.
·
Show respect for faculty and peers.
·
Accept others for themselves.
·
Acknowledge every individual you pass with a positive and kind
greeting (e.g. good morning, hello, how are you, etc.). It is not necessary to
repeat greetings if passing the same individual more than once during the day.
5.
Contribute to a learning atmosphere.
·
Wait for recognition before speaking.
·
Do not interrupt class.
·
Assist classmates if able and time is appropriate.
·
Contribute new or pertinent material on topic when appropriate.
6.
Make good use of classroom/laboratory time.
·
Do reading or assignments when no lecture or formal class is in
progress.
·
Practice procedures and be prepared for requested sign-off on
procedures.
7.
Take responsibility for own learning.
·
Come to class prepared by bringing pen, pencil, paper, and books.
·
Make up work missed during absence in a timely manner without
prompting.
·
Complete reading assignments and participate in class discussions.
·
Be responsible for all assigned books and equipment.
8.
Attempt to do the best possible.
·
Try to achieve full potential.
·
Make an effort to answer questions when called upon. There will be
no unison responses to questions. The faculty will recognize students before
asking a question.
·
Use time wisely.
·
See the teacher privately to clarify any unclear material.
9.
Respect school and clinical facility properties.
·
Always leave the classroom, laboratory and conference areas neater
than found.
·
Do not eat, drink, or smoke except in designated areas.
·
Do not deface property of others.
·
No sitting or lying down on the desk, leaning against the wall, or
putting shoes on walls.
·
Be proud of your school and remember to be an ambassador to the
public.
Conflicts
At any time that conflict arises, for any
reason, the student is to avoid a serious confrontation at all costs. Right or
wrong, the student should avoid being part of a bad scenario that would have an
impact on the program. The student should report to the faculty immediately and
allow this individual to disarm the situation.
GENERAL INFORMATION
Follow Up
Lake
Technical College is proud of its graduates and celebrates the next step
graduates take whether it is employment, military or further education. Prior
to completing, students may visit the Career Success Center for assistance with
employability skills such as resume writing. In addition, faculty may provide
students with employment leads. However, it is up to the individual student to
actively pursue employment opportunities. We like to hear how our graduates are
doing and want to celebrate your successes so be sure to communicate with your faculty
any employment, military, or further education you enter. Students are required
to participate in an Exit Interview prior to their last day in their program.
Food and Drink
To protect equipment and furnishings in the classroom and laboratory
areas, only water, in closed, covered containers, is permitted. No other food
or drinks are allowed, unless specific permission is granted by the faculty.
However, under no circumstance may food or drinks be in the laboratory areas.
Smoking
Lake Tech is a tobacco
free institution. The use of tobacco products of any kind, including e-cigarettes, is not permitted at any Lake Tech location,
including the parking lots.
PROGRAM OBJECTIVES
See
the attached Florida State Department of Education curriculum framework for
program objectives and desired competencies.
DISTANCE
EDUCATION PROGRAM APPENDIX (Updated 1/5/2017)
Lake Technical College offers an online/hybrid
program environment, recognizing the need to constantly evaluate, adapt, and
change with available technology, and requirements of students and stakeholder
partner agencies. Lake Technical College
online/hybrid program will consist of the following:
1. Course Meeting/Orientation (In person, required by all
students) with the Lead Faculty and/or Public Safety Telecommunication Program
Coordinator.
2. Up to 232 hours of online coursework, via the LTC
Schoology™ Portal.
3. Up to 48 hours of job/career shadowing activities in the Law Enforcement,
Fire-Rescue, and Emergency Medical Services partner agencies.
4. Mid Term, and Final Examinations will be taken in
person, at the LTC computer lab, or in person with the Lead Faculty or Public
Safety Telecommunication Program Coordinator.
Review sessions and orientation on state licensure will also be
available to students upon completion of the program.
Online Students
will adhere to all the requirements of the Master Plan of Instruction, with the
following exceptions:
Username/Password Security
Students
enrolled in the Public Safety Telecommunication Program will safeguard and
protect his/her login user ID and password. Students will not loan, pass out,
or divulge his/her issued login credentials to any other individual except a faculty
or the Public Safety Telecommunication Program Coordinator. Violations will be grounds for dismissal from
the Public Safety Telecommunication online program.
Uniform Policy
Students of the Online/Hybrid Program will be
required to purchase one (1) LTC Public Safety Telecommunication Program
Uniform Shirt, and will be required to wear the uniform during the 48 hour job/career
shadowing activity portion of the program. Students are required to report to
the LTC admissions office to be issued a student identification card within the
first two weeks of the beginning of the course. All other uniform policies will be the same as
the traditional in seat class.
Grading
Policy
The grading
policy for the Distance Education Public Safety Telecommunication Program is as
follows:
95 – 100 A
90 – 94 B
85 – 89 C
80 – 84 D
<80
Failing
Testing Policy
The testing
policy for the Distance Education Public Safety Telecommunication Program will
be identical to the traditional face-to-face Public Safety Telecommunication
Program with the exception of:
1. The distance education program grading policy will be
used.
2. Students will have three (3) days to notify the Public
Safety Telecommunication Program coordinator or Lead Faculty that he/she wishes
to retake the exam.
3. Students will have 10 days from notification to retake
the exam.
4. Students will be required to report in person to the
LTC computer lab and/or in person to the Lead Faculty or the Public Safety
Telecommunication Program Coordinator to retake the exam.
5. Students are required to display his/her issued LTC
student ID to the test proctor, in order to sit for the course exams.
Faculty Communication
It is the policy of LTC online
instructors to respond to students’ emails/phone calls within 24 hours.
Graduation/Completion
The distance education program will
not offer a dedicated graduation program the completion of each class. LTC will
offer all Public Safety Telecommunication Program students to participate in
the graduation ceremonies that take place on the main campus to recognize
his/her achievements.
2019 - 2020
Career Certificate
Program |
|
Program
Number |
P090101 |
CIP
Number |
0743039900 |
Grade
Level |
30,
31 |
Standard
Length |
232 hours |
Teacher
Certification |
Refer to the Program Structure section. |
CTSO |
N/A |
SOC
Codes (all applicable) |
43-5031 Police, Fire, and Ambulance
Dispatchers |
CTE Program Resources |
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml |
Basic
Skills Level |
N/A |
This
program offers a sequence of courses that provides coherent and rigorous
content aligned with challenging academic standards and relevant technical
knowledge and skills needed to prepare for further education and careers in the
Law, Public Safety and Security career cluster; provides technical skill
proficiency, and includes competency-based applied learning that contributes to
the academic knowledge, higher-order reasoning and problem-solving skills, work
attitudes, general employability skills, technical skills, and
occupation-specific skills, and knowledge of all aspects of the Law, Public
Safety and Security career cluster.
The
purpose of this program is to prepare students for employment as a
dispatcher: police, fire, ambulance (SOC
43-5031). The content includes, but is
not limited to, ethics and the role of the telecommunicator; standard
telecommunication operating procedures; relationship to field personnel;
understanding of command levels; typical layouts of message centers; use of
performance aids; overview of emergency agencies; functions and terminology;
use of correct words and grammar; communications equipment, functions and
terminology; types of telecommunication equipment; malfunctions and maintenance
agreements; proper and correct telephone and dispatching procedures and
techniques; cooperation and reciprocal agreements with other agencies; federal,
state, and local communication rules; emergency situations and operating
procedures; emergency medical dispatch procedures; employability skills;
leadership and human relations skills; and health.
Additional Information relevant to this
Career and Technical Education (CTE) program is provided at the end of this
document.
This
program is a planned sequence of instruction consisting of one occupational
completion points.
This
program is comprised of courses which have been assigned course numbers in the
SCNS (Statewide Course Numbering System) in accordance with Section 1007.24
(1), F.S. Career and Technical credit
shall be awarded to the student on a transcript in accordance with Section
1001.44(3)(b), F.S.
To
teach the courses listed below, instructors must hold at least one of the
teacher certifications indicated for that course.
The
following table illustrates the postsecondary program structure:
OCP |
Course Number |
Course Title |
Teacher Certification |
Length |
SOC Code |
A |
EMS0002 |
Dispatcher:
Police, Fire, and Ambulance |
FIRE FIGHT
7G PUB SERV 7G LAW ENF @7 7G CORR OFF 7G PUB SAF TE 7G *Applicable Subject Matter Experts may assist in
teaching this course. |
232 hours |
43-5031 |
Common Career Technical
Core – Career Ready Practices
Career Ready Practices describe the career-ready skills that
educators should seek to develop in their students. These practices are not exclusive to a Career
Pathway, program of study, discipline or level of education. Career Ready Practices should be taught and
reinforced in all career exploration and preparation programs with increasingly
higher levels of complexity and expectation as a student advances through a
program of study.
1.
Act as a responsible and contributing citizen and employee.
2.
Apply appropriate academic and technical skills.
3.
Attend to personal health and financial well-being.
4.
Communicate clearly, effectively and with reason.
5.
Consider the environmental, social and economic impacts of decisions.
6.
Demonstrate creativity and innovation.
7.
Employ valid and reliable research strategies.
8.
Utilize critical thinking to make sense of problems and persevere in solving
them.
9.
Model integrity, ethical leadership and effective management.
10.
Plan education and career path aligned to personal goals.
11.
Use technology to enhance productivity.
12.
Work productively in teams while using cultural/global competence.
After successfully
completing this program, the student will be able to perform the following:
01.0
Understand
the roles and duties of a public safety telecommunicator (PST).
02.0
Describe
and understand professionalism, ethics, and legal concepts as it relates to a
PST.
03.0
Identify
and explain the operation of communication equipment and resources.
04.0
Demonstrate
communication and interpersonal skills.
05.0
Describe
guidelines and operational standards of incident classification and
prioritization.
06.0
Identify
and perform the operational skills of a call-taker.
07.0
Identify
and perform the operational skills of a dispatcher.
08.0
Understand
the basic principles of law enforcement, and dispatch processes.
09.0
Understand
the basic principles of emergency medical services (EMS), and dispatch
processes.
10.0
Understand
the basic principles of fire services, and dispatch processes.
11.0
Understand
the basic principles of emergency management and homeland security.
12.0
Comprehend
stress management techniques for PST’s.