LAKE TECHNICAL COLLEGE
The tremendous
growth and advancement of the computer industry during recent years have made
it essential that prospective technicians receive basic training that will be
applicable in many related fields.
This program
focuses on operation, configuration, and troubleshooting of current operating
systems, mobile devices, and a variety of enterprise PC hardware. Students will
develop skills in installing, configuring, and troubleshooting business
applications. The program also covers fundamental network concepts, printers,
cabling, PC hardware, software, iOS, Android and more. Students will hone
attitudes and relationship skills required in a customer service industry with
a focus on technical skill sets. The structure of the program is intended to
prepare students to complete the CompTIA A+, Network+, and Security+ industry
certifications.
The program is designed as an open-entry/open-exit, competency-based, individualized program of study in which students may gain the minimum job entry-level skills in the computer systems industry. The Enterprise Desktop and Mobile Support Technology Program offers 4 courses of study totaling 1050 hours.
The mission of
this program is to provide training within the Enterprise Desktop and Mobile
Support Technology field and assist the student in the development of his/her
ability to get along with others, to show integrity, to develop safe professional
skills both on and off the job, to evidence personal and job cleanliness and to
demonstrate the ability to become a better adjusted, more productive citizen.
TEST OF ADULT
BASIC EDUCATION (TABE)
All
applicants for Career and Technical Education (CTE) programs 450 hours or more,
with the exception of Florida Law Enforcement Academy applicants, take a state
mandated basic skills examination prior to enrollment. Scores are good for two
years and must be valid at the time of enrollment.
Assessment
instruments meeting this requirement include (must be within 2 years of
enrollment to be considered valid):
·
A common placement test where a minimum
score has been achieved pursuant to Rule 6A-10.0315, F.A.C.;
·
Tests of Adult Basic Education (TABE)
11 & 12; and,
·
2014 GED® Tests: Reasoning through Language Arts
and/or Mathematics Reasoning where a minimum score (145) as required
in Rule 6A-6A.6.021, Florida Administrative Code (F.A.C.) has been achieved.
Applicants
transferring appropriately leveled TABE, GED test sections, or common placement
tests must do so by having an official score report sent directly to the
Admissions Office prior to enrollment in the program. Scores brought by hand
will be accepted only if document provided by the outside testing center is in
a sealed envelope. Standardized tests
scores are valid for two years.
Several
exemptions to TABE are accepted. In order to be exempt, a student must submit
official documentation to a career advisor for verification of an exemption:
·
Applicants who possess a documented degree in
applied science (AAS) level or higher;
·
Applicants who earned a Florida standard high school
diploma, 2007 or later (see withdrawal codes for standard);
·
Applicants who are serving as an active
duty member of any branch of the United States Armed Services;
·
Documented passing scores on state-designated industry
certification tests may be used;
·
Any student enrolled in an apprenticeship program
that is registered with FDOE in accordance with Chapter 446.
If
a student has met or exceeded standard scores on one area of one test, they may
use another test to meet the additional skill area requirements. It is
acceptable to combine test scores from more than one test. (Rule 6A-10.315,
F.A.C.)
Required
TABE exit scores may be waived for documented special needs students as per
Florida guidelines. The student must enroll in AAAE and begin remediation in
order to meet the exit requirements of the CTE program in which the student is enrolled.
A student, with a documented disability, who is approaching completion (mastered 90% of the competencies) of
the CTE program and has not met TABE scores, may be considered for a TABE
exemption.
According
to Florida Department of Education rules, students who fail all or parts of the
TABE may only retest using a different TABE version after 60 documented hours
of remediation in the Applied Academics for Adult Education (AAAE) lab or three
months if not attending AAAE. Students
may not retake the same test version for six months. We, therefore, strongly
recommend that students test early, especially for licensure programs, in order
to allow time for remediation and retesting should the need arise.
Students
who do not meet the minimum TABE scores set by the Florida Department of
Education for their program must begin attending remediation classes in the
AAAE lab prior to or at the time of enrollment in a Career and Technical
Education program for at least one block a day and make acceptable progress as
determined by the AAAE faculty. Students should meet state mandated TABE
requirements by the time they have completed 50% of their program. Students who
do not meet state mandated TABE scores may not receive a certificate of
completion as per Florida Department of Education rules.
Applicants transferring appropriately
leveled TABE, PERT or other accepted standardized test scores from other
testing centers must do so by having an official score report sent directly to
the Admissions Office prior to enrollment in the program. Scores brought by
hand will be accepted only if document provided by the outside testing center
is in a sealed envelope. Standardized tests scores are valid for two years.
TABE scores are good for two years and
must be valid at the time of enrollment. TABE scores that expire during
continuous enrollment remain valid until the end of such enrollment. Under
continuous enrollment, students must be enrolled at least 50% of one semester
per school year and may miss no more than one consecutive semester. Continuous
enrollment applies to attendance in a single program.
The TABE exit scores for this program
are: Reading 9; Math 10; and Language 9.
Applicants must be at least 16 years of
age and should be academically, physically, and emotionally capable of meeting
the demands of the chosen program.
Applicants make initial application through the Admissions Office. A minimum skills evaluation is part of the
admission process.
The Enterprise Desktop and Mobile Support
Technology program has the following minimum admissions requirements:
1.
Complete
an LTC online application.
2.
Take
the basic skills examination, if required.
3.
Meet
with a career advisor.
A high school diploma or GED is not
required to enroll. However, it is recommended
that all students complete either a high school diploma or a GED prior to
program completion.
Students who enroll with prior computer
skills and/or training may be able to complete program requirements in less
time than students who enter without this background.
Physical Requirements
1.
Ability to reach above shoulder level
2.
High degree of manual dexterity
3.
Ability to stoop, crouch and/or bend
4.
High degree of finger dexterity
5.
Ability to see, especially colors, (near
acuity)
6.
Ability to lift at least 40 pounds
7.
Ability to communicate clear, concise
information in layman’s terms
Mental and Emotional Requirements
1.
Ability to plan and organize daily activities
2.
Ability to apply common sense understanding to
carry out instructions furnished in both written and oral form
3.
Ability to work on multiple tasks and
priorities
4.
Ability to cope with moderate to high levels of
stress
5.
Ability to cope with frustration
6.
Ability to assist with problem resolution
7.
Ability to perform repetitive tasks
8.
Ability to perform and complete tasks of
relative complexity
9.
Ability to make decisions
10.
Ability to cope with anger/hostility of others
in a calm manner
11.
Ability to demonstrate a high degree of
patience
12.
Ability to read and understand computer and
related equipment and software manuals
13.
Ability to perform basic mathematical
operations
14.
Ability to tolerate moderate noise level
15.
Ability to work without close, direct
supervision
16.
Ability to work with others
17.
Ability to measure accurately
ACCOMMODATIONS
Federal and state
legislation requires the provision of accommodations for students with
disabilities as identified on the secondary student’s IEP or 504 plan or
postsecondary student’s accommodations plan to meet individual needs to ensure
equal access. Postsecondary students with disabilities must self-identify,
present documentation, request accommodations if needed, and develop a plan
with their postsecondary provider.
Students desiring
accommodations or updates to their accommodations are encouraged to self-identify
as early in the program as possible. In order to receive disability
accommodations, students must self-disclose the disability to the Students with
Disabilities Coordinator and provide documentation that clearly shows evidence
of a disability and applicable accommodations. The Students with Disabilities
Coordinator will schedule a meeting with the student and faculty to discuss the
documented disability and applicable accommodations.
Accommodations
received in postsecondary education may differ from those received in secondary
education. Accommodations change the way the student is instructed. Students
with disabilities may need accommodations in such areas as instructional
methods and materials, assignments, assessments, time demands, schedules, learning
environment, assistive technology and special communication systems.
Documentation of the accommodation requested and provided is maintained in a
confidential file.
Full-time
students attend class from 8:15 AM to 4:15 PM Monday through Thursday with a 30
minute lunch period. This schedule provides 7.5 hours of instruction each day for
a total of 30 hours per four-day week, excluding holidays and school breaks as
outlined in the current school calendar.
ATTENDANCE POLICY
In an effort
to develop appropriate work ethics, Lake Tech students are expected to attend
all class sessions. As is expected in the workplace, when it is necessary to be
absent due to illness or emergency situations, all students are to notify the faculty
on or before the date of absence. The student attendance policy for each
postsecondary program is consistent with industry standards.
Campus attendance is kept via a computerized system. It is the responsibility of the student to log
in and out in order to receive credit for class time. This allows the school to keep accurate
attendance records for the actual number of hours and minutes attended.
Only regularly
scheduled class hours will be reported for attendance. Practice exercises
completed at home does not count toward hours in the program. Make-up time will
not be accepted except as approved by the Executive Director of Lake Technical
College.
Absences
A
student who is absent for six (6) consecutive class sessions will be withdrawn
from enrollment in his/her program. A student withdrawn for absenteeism must
petition administration to return. A student having medical documentation or
documentation of an extenuating circumstance does not need to petition to
return. Students exhibiting a pattern of consecutive absences less than six
days will be subject to dismissal as determined by a School Intervention Team. Students with
attendance issues will sign an acknowledgement that they have been notified
that continued absences will pose a threat to grades and program enrollment. If the student’s attendance
does not improve but drops below 60%, the student will be withdrawn unless
documentation regarding extenuating circumstances is provided to the Dean of
Student Services.
Students in non-licensure programs must have achieved a minimum of
80% attendance at the end of each quarter. Students not having met this
requirement will be formally notified that continued absences will pose a
threat to grades and program enrollment. School Intervention Team meetings will
be held as necessary to attempt to alleviate issues resulting in excessive
absences and to counsel the student of possible alternatives and consequences.
Students who miss more than 20% of their program will not be allowed to
re-enroll the next semester and must wait until the following enrollment period
to re-register unless
the student’s appeal to the Executive Director has been approved. Only regularly scheduled class hours will be reported for
attendance.
Tardiness
As
in the workplace, students are expected to be in their seats promptly in the
morning, after break, and after lunch. Students are expected to notify the faculty
before the start of class of any anticipated tardies.
Leaving Campus
During School Hours
For
safety reasons, students will notify their faculty when leaving campus early.
Students may leave campus for lunch provided this is done within the allotted
time.
PLAN OF INSTRUCTIONAL
PRACTICES
Teaching
Methods
Lecture, demonstration, discussion,
group interaction, verbal and written quizzes, skill practice, individualized
instruction, projects, journals, reports, simulations, hands-on computer
experience, collaborative learning, computerized tutorials, interactive
learning, web-based learning, guest speakers, field trips, customer service
projects, program job shadowing, cooperative on-the-job training and web-based
courses are among the teaching methods utilized.
Among the provisions made to allow for
individual differences are pre-testing to determine entry level, workbooks and
study guides for progress at individual rate, progress grading, individualized
instruction, individual project assignments, and referral for basic skills
remediation. Curriculum may be adapted
to meet the individual needs and individual goals of students
Online Access
Technology
is an integral part of our daily lives. From smart phones to electronic
tablets, these devices are becoming items that many cannot function
without. In addition, the Internet is changing the way education is
delivered. Lake Technical College strives to ensure that our students are
able to compete in this technology driven world. With this in mind, it is
recommended that students have an online presence and access to the internet
It
is also important that students have an email address that they check on a
regular basis. A lot of information may come to you through your email,
so it is important that you check it regularly. If you do not have an
email address, there are numerous services that provide FREE email
addresses. Please make sure your faculty have a current, working email
address for you. See your faculty for more information.
Social Media
The advent of social media has created a
world-wide communication medium for persons of all ages. While extremely
popular, these websites have also created their own set of “not-so-popular”
problems such as cyber-stalking, identity theft, cyber-bullying, cyber-cheating
(posting of exam, or other course material), and a host of other nebulous challenges
that users may face. Another reality associated with social media is its
far-reaching consequences for those who share posts that may be seen by others
as inappropriate.
Potential employers, current employers, civic,
or educational organizations you may be associated with, and many others are
looking at social media sites for information that may tell them things about
an individual. Students should also be cautioned on how private their social
media content really is – despite the settings on an account. All social media sites are potentially
vulnerable. A simple search of how to
view pages that are set as “private” for a popular social media website yielded
numerous responses for ways to view the content. Everything from blogs to
online videos offer to explain how to accomplish this task.
Students in all programs need to be cognizant
of the fact that most professions rely on great moral character. It is
recommended that when using social media, assume that all posts will be
seen/read by everyone with access to the internet.
Evaluation
Class performance, quizzes, tests,
attendance, portfolio assessments, completion of project assignments,
decision-making, professional skills, achievement of entry-level competencies,
and other methods are used for evaluation. See “Grading Procedures”.
Work
Based Activities
Work-based learning activities
play an integral part of the curriculum of LTC’s career-technical training
programs. These activities are planned with two objectives in mind. First, the
activity provides students with the opportunity to develop and apply a “real
world” experience using the knowledge and skills attained in the program.
Second, the activity provides the faculty with objective input from potential
employers or customers of program graduates. Each work-based activity has a
written instructional plan outlining objectives, experiences, competencies and
evaluation required during the activity.
Work-based activities are
program specific and may include:
·
Unpaid in-school
shop/lab activities to provide customer service opportunities under the direct
supervision of the program faculty.
·
Unpaid job
shadowing experiences that may include in-school or off-campus employer-based
experiences under the supervision of a qualified employer representative who is
working closely with the program faculty.
·
Paid or unpaid
cooperative training experiences conducted at the employer’s work location
under the supervision of a qualified employer representative and under the
direction of the program faculty.
Cooperative
Education
Cooperative training is available for
students and coordinated by the faculty.
Cooperative training is for students who have shown competence in
program training that indicates readiness for placement in an on-the-job
program. High school students
participating in the cooperative job placement program must be in at least
grade 12 Students must be enrolled in their last
course of their program in order to participate in Co-op. In addition, basic
skills exit levels must be met and the student can have no outstanding debt
with the school. Students must be approved for Co-op prior to beginning,
including clearance through financial aid.
Students may be returned to the program
for additional training if they do not function satisfactorily on the job or
when the cooperative agreement is terminated at the request of the student,
parent, employer, or program faculty.
Veterans will be accepted into the
program in accordance with the Department of Veterans Affairs approved program.
Additional information regarding co-op
opportunities may be obtained from the program faculty.
Job
Shadowing
Job shadowing experiences, or volunteer
experiences, are available to students as part of their program training. These
experiences are designed to give the student actual hands-on experience doing a
variety of related tasks. Length and type of experiences will vary. The program faculty determines
appropriateness of the experience. Additional information regarding
job-shadowing experiences may be obtained from the program faculty.
Campus
Helpdesk
Students that have successfully
completed OCP’s A-C and display excellent professionalism, may be eligible to
participate in the campus helpdesk opportunity. Students will be sent out to
investigate computer issues staff or faculty are experiencing. These students
will assess the issue and determine if the problem requires escalation to the
LTC IT staff, or if it can be addressed by the student.
Career
Dual Enrollment Students
All students enrolled in Lake Technical
College are expected to function as adults.
High school students will be held to the same behavioral and performance
standards as adult students.
Grading
Scale
The
grading policy for this program is as follows:
94 – 100 Excellent
87 – 93 Average
80 – 86 Below
Average
< 80 Failing
Lake Technical College
is a postsecondary institution designed to provide trained individuals to
industry. The grading scale for this program reflects industry standards. The
approved postsecondary program grading requirements must be met if the student
is to receive a certificate.
Program grades are based on the three
criteria: Skills, Knowledge, and Professional Skills. Each area counts as one-third of the course
grade. A minimum grade of 80% in each
area is required in order to receive a passing grade. If a student’s grade is below
80%, the student will be counseled as to what steps need to be taken to bring
the grade to a satisfactory level.
Program
Progress
Students
are expected to complete the program of training within the hours allotted by
the State of Florida for completion. The student’s rate of progress will be
closely monitored by the faculty to ensure program completion in a timely
manner. Most tests, projects, and similar assignments must be completed in
class under the direction of the instructor. Practice exercises may be
completed at home. Practice exercises completed at home does not count toward
hours in the program.
Requirements for a Certificate
All
competencies specified in the State of Florida Curriculum Framework for the
program must be successfully completed with at least an 80% in the areas of
skills, knowledge, and professional skills. Students must also meet minimum
TABE requirements prior to graduation.
Professional
Skills
Effective professional skills are the
cornerstone to successful employment. Students
are expected to demonstrate productive professional skills during all phases of
enrollment. Faculty will work with students who need assistance in this area to
improve the overall possibility for successful employment.
Attendance: Attends class
for all scheduled hours assigned, arrives/leaves on time, contribute to class
discussion and is actively involved in all activities.
Character: Displays
academic integrity (inclusive of not committing plagiarism), trustworthiness,
dependability, reliability, self-discipline, and self-responsibility.
Teamwork: Respects the
rights of others; is a team worker; is cooperative; ensures confidentiality in
all classroom, clinical and other matters; demonstrates professional behavior
in interactions with peers, preceptors, and faculty.
Appearance: Displays
appropriate dress, grooming, hygiene, and wears full regulation uniform of the
day.
Attitude: Displays a
willingness to cooperate and accept constructive criticism; sets realistic
expectations; approaches assignments with interest and initiative.
Productivity: Follows
safety practices; conserves materials and supplies; maintains equipment; stays
on task and utilizes time constructively; demonstrates proactive leaning
through involvement in activities and contributions to class discussions.
Organization: Manifests
skill in prioritizing and management of time and stress; demonstrates
flexibility in handling change; completes assignments on time; uses work time
appropriately.
Communication: Contacts faculty to report concerns; notifies
faculty of tardy/absence one hour before start of class; seeks clarification
and understanding through appropriate, pertinent questions.
Leadership: Displays leadership skills;
appropriately handles conflict and concerns; demonstrates problem-solving
capability; maintains appropriate relationships with supervisors/faculty and
peers; follows the chain of command.
Respect: Deals appropriately with cultural/racial
diversity; does not engage in harassment of any kind to include but not limited
to verbal, nonverbal, and written; addresses faculty and peers in appropriate
tone and with appropriate language to include but not limited to electronic
(email, text, etc.) communications.
CLASSROOM
RULES
Students
must:
1.
Maintain a neat, clean, appropriate appearance.
·
Come to class in uniform and be dressed according to the dress code.
·
Notify a faculty ½ hour prior to expected arrival time regarding
tardiness or absences.
·
Seek permission and follow procedure to leave early when necessary.
·
Return from breaks and meal times at the specified time.
2.
Respect the rights of others.
·
Be attentive and polite.
·
Do not distract neighbors thus preventing others from learning.
·
Respect the property of others.
·
Be patient and considerate of others.
·
Pay attention.
·
Think before speaking to avoid misunderstanding.
·
Be respectful of others opinions and questions.
3.
Demonstrate good interpersonal relationships with peers and faculty.
·
Exhibit a congenial and cooperative attitude with others.
·
Show respect for faculty and peers.
4.
Contribute to a learning atmosphere.
·
Assist classmates if able and time is appropriate.
·
Contribute new or pertinent material on topic when appropriate.
·
Make good use of classroom/laboratory time.
5.
Take responsibility for own learning.
·
Come to class prepared.
·
Complete assignments and participate in class discussions.
6.
Respect school property.
·
Always leave the classroom and lab areas neater than found.
·
Do not eat, drink, or smoke except in designated areas.
·
Do not deface property of others.
·
Students will not use College copiers for personal use.
Students must also accept and adhere to the
classroom Code of Conduct – Technology
Internet Usage Policy and Agreement which includes:
·
My answers to assignments, discussions, and quizzes will be my own
work.
·
I will not make solutions to assignments, discussions, or quizzes
available to anyone else.
·
I will not engage in any other activities that will dishonestly
improve my results or dishonestly improve/hurt the results of others.
·
I will not harass, insult or attack others
·
I will not download, create, print, send, or display offensive
messages, pictures or websites.
·
I will not engage in any illegal activities.
·
I will not circumvent security measures (hack) on school or remote
computers.
·
I will not access, download,
store, send, or display text, images, movies, or sounds that contain
pornography, obscenity or language that offends or degrades others.
·
I will not intentionally waste resources.
·
I will not engage in cyber bullying.
·
I will not share confidential information about others.
·
I will not use or share another individual’s username and password.
·
I will not download,
install and/or play games during assigned class times.
·
I will not use
Torrent/p2p services.
·
I will not eat at my desk or in the lab room. (There are designated
areas for food on campus)
·
I will only use YouTube for course related subjects.
·
I will follow direction concerning acceptable entry/exit points to
the classroom.
REASONS
FOR DISMISSAL FROM PROGRAM
1.
Unsatisfactory academic, lab or professional skills.
2.
Cheating in any manner.
3.
Violations of the attendance policy.
4.
Failure to satisfy identified probationary requirements within the
stated time.
5.
Failure to comply with requirements as stated in the Master Plan of
Instruction.
6.
Violation of the Code of Conduct – Technology Internet Usage Policy and
Agreement.
STUDENT DRESS CODE
Students who attend Lake Tech shall dress in a
manner appropriate for the job in which they are receiving training, including
any special protective gear and professional uniforms. All clothing must be
clean, neat, modest, in good repair, appropriately sized, and be neither
distracting nor offensive. Jewelry and
makeup, if worn, must be in accordance with the program Master Plan of
Instruction. Please refer to the Master Plans of Instruction for individual
program dress code policies.
The Director or designee has the final
authority for determining whether or not a student’s apparel conforms to the
dress code. If it is determined that it does not, students will be required to
change into clothing which will conform to this code or leave campus. Students
may return to campus when they have changed into appropriate clothing.
Students are expected to wear the LTC Enterprise
Desktop and Mobile Support Technology uniformed shirt each day to class and if
on assignment, a Job Shadow, or Co-op. No shorts are permitted. On other
designated days, students will be required to dress in business attire suitable
for a job interview. This is defined to be clothing that would be
acceptable for most job candidates to wear to a standard job interview. If
a student is absent on a designated day, they will dress in normal
business attire or business attire suitable for a job interview on
their next day of attendance. Designated days will be announced at least five
class days in advance.
NOTE - Remember that you are preparing for
employment in a position in which public relations may be a factor in your
success. Individual desires cannot
always take precedence.
GENERAL
SCHOOL INFORMATION
Campus
Safety
Lake Technical College
makes every effort to provide a safe environment for all students, visitors,
faculty and staff. Basic safety
standards, which will include fire drills, weather drills, equipment usage, and
traffic regulations, will be covered in the program orientation. These basic safety standards will be
reinforced throughout the program enrollment.
See the current school catalog for additional campus safety information.
Competency-based Instruction
Any student who enters a LTC program
with previous experience or educational background that would enable the
student to successfully complete a test of competence in any area may, with the
permission of the faculty, complete a test to measure that competence.
Follow Up
Lake
Technical College is proud of its graduates and celebrates the next step
graduates take whether it is employment, military or further education. Prior
to completing, students may visit the Career Success Center for assistance with
employability skills such as resume writing. In addition, faculty may provide
students with employment leads. However, it is up to the individual student to
actively pursue employment opportunities. We like to hear how our graduates are
doing and want to celebrate your successes so be sure to communicate with your faculty
any employment, military, or further education you enter. Students are
required to participate in an Exit Interview prior to their last day in their
program.
Food and Drink
To
protect equipment and furnishings in the classroom and laboratory areas, only
water, in closed, covered containers, is permitted. No other food or drinks are
allowed, unless specific permission is granted by the faculty. However, under
no circumstance may food or drinks be in the laboratory areas.
Lunch
Food services are provided on the main
campus by the Culinary Institute and are available during breaks and lunch.
Adult students may leave the LTC campus
during the scheduled 30-minute lunch break as long as they return to the
program on time.
Parking
Regulations
Students may park only in the south
parking lot in spaces not designated as staff or customer service parking. For safety, loitering in or around vehicles
once the vehicle is parked is not allowed, and a 5 mph speed limit is enforced.
In consideration of the neighbors and classes in session, loud music in
vehicles on campus is prohibited.
Smoking
Lake Tech is a tobacco free institution. The use of
tobacco products of any kind, including e-cigarettes, is not permitted at any Lake Tech location.
This includes the parking lots.
FINANCIAL AID
Policies
and guidelines for the administration of all financial aid are established
according to federal and state law. Applicants complete an information form,
Free Application for Federal Student Aid, and furnish documentation needed to
verify eligibility. More information on the application process may be obtained
in the Financial Aid Office.
The
Financial Aid Office will assist students, where possible, with access to
financial support offered by federal agencies (U.S. Department of Education –
Pell Grants, Department of Veterans’ Affairs), other state and local agencies
and local organizations (scholarships).
Laboratory Activities
Shop or
laboratory activities are an integral part of this program. These activities provide instruction in the
use of tools, equipment, materials, and processes found in the industry. Students will use various types of precision
test equipment for analyzing, troubleshooting, and repairing computer
circuitry.
Intended Outcomes
After
successfully completing this program, the student will be able to perform all
tasks as set forth in the Florida Department of Educational Curriculum
Framework (attached).
2019
– 2020
Florida
Department of Education
Curriculum
Framework
Program Title: Enterprise Desktop and Mobile
Support Technology
Program Type: Career Preparatory
Career Cluster: Information
Technology
Career
Certificate Program |
|
Program Number |
Y300600 |
CIP Number |
0511100124 |
Grade Level |
30, 31 |
Standard Length |
1050 hours |
Teacher Certification |
Refer to the Program Structure section. |
CTSO |
SkillsUSA Phi Beta Lambda BPA |
SOC Codes (all
applicable) |
15-1151 Computer User
Support Specialists 15-1152 Computer
Network Support Specialists |
CTE Program Resources |
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml |
Basic Skills Level |
Mathematics: 10 Language: 10 Reading: 10 |
Purpose
The
purpose of this program is to prepare students for employment or advanced
training in a variety of occupations in the information technology industry.
This
program focuses on broad, transferable skills and stresses understanding and
demonstration of the following elements of the information technology industry;
technical and product skills, underlying principles of technology , planning,
management, finance, labor issues,
community issues and health, safety, and environmental issues.
The
content includes but is not limited to communication, leadership skills, human
relations and employability skills; and safe, efficient work practices.
Additional Information
relevant to this Career and Technical Education (CTE) program is provided at
the end of this document.
Program Structure
This
program is a planned sequence of instruction consisting of four occupational
completion points. When the recommended
sequence is followed, the structure is intended to prepare students to complete
the CompTIA A+ and Network+ industry certifications. A student who completes the applicable
competencies at any occupational completion point may either continue with the
training or become an occupational completer.
This
program is comprised of courses which have been assigned course numbers in the
SCNS (Statewide Course Numbering System) in accordance with Section 1007.24
(1), F.S. Career and Technical credit
shall be awarded to the student on a transcript in accordance with Section
1001.44(3)(b), F.S.
To
teach the courses listed below, instructors must hold at least one of the
teacher certifications indicated for that course.
The
following table illustrates the postsecondary program structure:
OCP |
Course Number |
Course Title |
Teacher Certification |
Length |
SOC Code |
A |
CTS0000 |
Computer
Hardware Fundamentals |
BUS ED
1 @2 COMPU
SCI 6 COMP
SVC 7G INFO
TECH 7 G CYBER
TECH 7 G ELECTRONIC
@7 7 G |
150
hours |
15-1151 |
CTS0001 |
Operating
System Fundamentals |
150
hours |
15-1151 |
||
B |
CTS0002 |
Advanced
Operating Systems |
150
hours |
15-1151 |
|
CTS0003 |
Mobile-Security-Domain
Environment Fundamentals |
150
hours |
15-1151 |
||
C |
CTS0005 |
Desktop
Support Technician |
150
hours |
15-1151 |
|
D |
CTS0020 |
Network
Fundamentals |
150
hours |
15-1152 |
|
CTS0033 |
Network
Technician |
150
hours |
15-1152 |
Common Career Technical Core – Career
Ready Practices
Career Ready Practices describe the career-ready skills that
educators should seek to develop in their students. These practices are not exclusive to a Career
Pathway, program of study, discipline or level of education. Career Ready Practices should be taught and
reinforced in all career exploration and preparation programs with increasingly
higher levels of complexity and expectation as a student advances through a
program of study.
1. Act as a responsible and
contributing citizen and employee.
2. Apply appropriate
academic and technical skills.
3. Attend to personal
health and financial well-being.
4. Communicate clearly,
effectively and with reason.
5. Consider the
environmental, social and economic impacts of decisions.
6. Demonstrate creativity
and innovation.
7. Employ valid and
reliable research strategies.
8. Utilize critical
thinking to make sense of problems and persevere in solving them.
9. Model integrity, ethical
leadership and effective management.
10. Plan education and
career path aligned to personal goals.
11. Use technology to
enhance productivity.
12. Work productively in
teams while using cultural/global competence.
Standards
After successfully completing this
program, the student will be able to perform the following:
01.0
Identify
characteristics of medium size enterprise information systems as a business
unit and its critical role and purpose in successful and efficient business operation.
02.0
Demonstrate proficiency using
enterprise-class computer/devices connectors, jacks, plugs, cables and their
function, versions and purpose.
03.0
Demonstrate proficiency with
motherboards, CPU options, system components, BIOS types and BIOS-UEFI configurations
options.
04.0
Demonstrate proficiency with
tools, ESD concepts-procedures, personal and equipment safety and chemicals
related to maintenance and repair of computers, mobile devices, peripherals,
printers and network devices.
05.0
Demonstrate an understanding
of storage, video, audio, display, and network-cellular found in the
business/enterprise.
06.0
Demonstrate proficiency in
building a basic PC system using standard components, following best practices
in equipment and personal safety, following manufactures’ procedures and steps
for every component involved in the system.
07.0
Demonstrate proficiency with
installation and configuration of enterprise desktop-laptop operating systems.
08.0
Demonstrate proficiency
installing and configuring expansion cards, RAM, storage devices, video
adapters, audio, and a variety of system components.
09.0
Demonstrate proficiency in
installing, updating and troubleshooting drivers in desktop-laptop-tablet
devices.
10.0
Demonstrate proficiency with
PC Laptop specification for purchase–Laptop systems for a variety of corporate
functions such as, basic desktop user, CAD, CAE, video-audio editing and
client-side virtualization.
11.0
Demonstrate the importance of
health, safety, and environmental procedures in organizations and their
importance to organizational and personal performance and regulatory
compliance.
12.0
Demonstrate proficiency in
connecting, configuring and troubleshooting multi-displays, data projectors,
smart boards, and document cameras and kiosks systems.
13.0
Demonstrate
proficiency of installing, configuring and troubleshooting enterprise
desktop-laptop operating systems in a network environment.
14.0
Demonstrate
proficiency of installing and configuring and troubleshooting variety of
business applications in a network environment.
15.0
Demonstrate
proficiency in configuring and troubleshooting basic desktop, laptop network
connectivity, including software, services, cables, switches, and access
points.
16.0
Understanding the
fundamentals of active directory domains, organization units, the role of
computers and users in that environment and how the technician interacts with
this secure environment.
17.0
Describe the roles
within teams, work units, departments, organizations, inter-organizational
systems, and the larger environment.
18.0
Describe the importance of
professional ethics and legal responsibilities.
19.0
Explain and
demonstrate the basic features of mobile operating systems.
20.0
Establish mobile
network connectivity and configure email, and applications and configure
application synchronization.
21.0
Configure, compare
and contrast methods for mobile security and hardware platforms.
22.0
Identify
and enterprise attack vectors, remove malware, viruses, and other security risk
software from desktops, laptop, and mobile devices.
23.0
Demonstrate
proficiency identifying, and mitigating malicious threats using social and
human elements in the workplace.
24.0
Demonstrate
leadership and teamwork skills needed to accomplish team goals and objectives.
25.0
Identify and
compare and contrast business type printers.
26.0
Install, configure
and troubleshooting directly connected printers and share to the local network.
27.0
Install, configure
and troubleshooting server-based printers and validate the clients printing
functionality.
28.0
Demonstrate
command-line fundamentals, including hard drive navigation, network tools,
basic scripts and the fundamentals of PowerShell.
29.0
Demonstrate
proficiency in share permissions and file and folder security including
fundamentals of domain users, local users, groups in an active directory
environment.
30.0
Demonstrate the
fundamentals of network architectural structure of LANs, fundamentals and roles
of the network switch, router and WAN.
31.0
Demonstrate
proficiency in tools and equipment for troubleshooting network connectivity.
32.0
Demonstrate the
use of network services including DNS, DHPC, cellular, cloud services and
applications.
33.0
Demonstrate the
fundamentals TCP/IP, OSI and Internet models of network layer addressing.
34.0
Setup and
configure basic VoIP telephony functionality for business users.
35.0
Setup and configure VPN on
desktop, tablet, and laptop platforms.
36.0
Demonstrate
proficiency installing, configuring, and troubleshooting management system
agents, anti-virus, group policy objects, operating systems and applications
updates.
37.0
Demonstrate
proficiency in installing, configuring and troubleshooting client-side
virtualization.
38.0
Demonstrate
proficiency with different operating systems.
39.0
Demonstrate
proficiency of user data backup, configuration, and recovery.
40.0
Demonstrate
troubleshooting of PC and laptop hardware failures.
41.0
Demonstrate
troubleshooting of PC-laptop boot failures, BSOD, shutdown, devices failing to
start, missing DLL message.
42.0
Describe the operation of data
networks.
43.0
Differentiate between various
network media and topologies.
44.0
Identify, install, and
configure basic network devices.
45.0
Implement an IP addressing
scheme to meet network requirements.
46.0
Demonstrate use of network
management tasks and methodologies.
47.0
Demonstrate proficiency using
basic network tools.
48.0
Demonstrate an understanding
of network security threats and mitigation techniques.
49.0
Configure,
verify and troubleshoot a switch with VLANs and interswitch
communications.
50.0
Implement
an IP addressing scheme and IP Services to meet network requirements in a
medium-size Enterprise branch office network.
51.0
Understand
basic router operation.
52.0
Demonstrate
Proficiency with configuring and troubleshooting a WLAN.
53.0
Demonstrate
Proficiency with configuring and troubleshooting a Server.
54.0
Demonstrate
Proficiency with configuring and troubleshooting a VPN.
55.0
Demonstrate
Proficiency with configuring and troubleshooting a VOIP.
56.0
Demonstrate
Proficiency with configuring and troubleshooting Virtualization.