LAKE
TECHNICAL COLLEGE
Administrative
Office Specialist
INTRODUCTION
The Administrative
Office Specialist program prepares students for entry-level employment in the
general office/clerical and secretarial area. Students have been placed as
administrative assistants, general office clerical, and receptionists.
Administrative Office Specialist is part of the Business, Management and
Administration career cluster at Lake Technical College (LTC) along with
Accounting Operations.
This program consists
of a series of courses which provide coherent and rigorous content aligned with
challenging academic standards and relevant technical knowledge and skills. The
content includes but is not limited to the use of technology to develop
communications skills, higher level thinking skills, and decision making
skills; the performance of office procedures tasks; the production of quality
work in an efficient manner using advanced features of business software
applications; research of job opportunities; and the production of high quality
employment portfolios and job-seeking documents.
The program also focuses on broad,
transferable skills and stresses understanding and demonstration of the
following elements of the office support services industry: planning,
management, finance, technical and production skills, underlying principles of
technology, labor issues, community issues, and health, safety, and
environmental issues.
PROGRAM MISSION
The mission of the Business Technology
Education programs is to prepare students for productive business careers in a
global economy. This will be accomplished
by providing a good foundation in basic skills, thinking skills, and personal
qualities.
PROGRAM PHILOSOPHY
We believe that competent workers in the
high-performance workplace need:
1.
Skills
in communications, mathematics, critical thinking, teamwork, and effective professional
skills
2.
Training
in emerging concepts and technologies
3.
Relevant
work-based learning experiences
LTC provides a caring atmosphere that
promotes a high degree of student-faculty interaction and fosters development
of business and industry partnerships.
ADMISSION REQUIREMENTS
Applicants must be at least 16 years of
age and should be academically, physically, and emotionally capable of meeting
the demands of the chosen program.
Applicants make initial application through the Admissions Office. A minimum skills evaluation is part of the
admission process.
The Business Technology Education
programs have the following minimum admissions requirements:
1.
Complete
an LTC online application
2.
Take
the TABE, if required
3.
Meet
with a career advisor
4.
Confer
with the program faculty prior to actual enrollment
A high school diploma or GED is not
required to enroll. However, it is
recommended that all students complete either a high school diploma or a GED
prior to program completion.
The Administrative Office Specialist
program requires 10th grade TABE levels in order to receive a
certificate of completion. It is very
strongly recommended that all students score not more than one grade level
below required scores before enrolling in any program.
Students who enroll with prior business
skills and/or training may be able to complete program requirements in less
time than students who enter without this background.
TEST OF ADULT BASIC EDUCATION (TABE)
All
applicants for Career and Technical Education (CTE) programs 450 hours or more,
with the exception of Florida Law Enforcement Academy applicants, take a state
mandated TABE prior to enrollment. TABE scores are good for two years and must
be valid at the time of enrollment.
Several
exemptions to TABE are accepted. In order to be exempt, a student must submit
official documentation to a career advisor for verification of an exemption:
1.
Applicants who have earned a standard State
of Florida high school diploma, 2007 or later, or possess a documented degree
(AA, AS, AAS, BA or BS) may be exempt from TABE testing. (s.1004.91).
2.
Applicants who have earned a State of
Florida High School diploma via the GED® test no more than two years prior to
the start of class.
3.
Students taking any accepted standardized
tests such as PERT or ACT may be exempt from the TABE provided the scores are
at satisfactory levels and the test was taken within two years of enrollment in
a Career and Technical Education program (6A-10315, 6A-10.040).
4.
A student who has completed or who is exempt
from the college-level communication and computation skills (CLAST) examination
pursuant to s.1008.29 is also exempt from the TABE. Per s. 1008.29.
5.
Documented successful completion of
college-level remedial coursework may be used to meet TABE requirement.
6.
Documented passing scores on
state-designated industry certification tests may be used.
7.
Mandated TABE exit scores may be waived for
documented special needs students as per Florida guidelines. The student must
enroll in AAAE and begin remediation in order to meet the exit requirements of
the CTE program in which the student is enrolled. A student, with a documented
disability, who is approaching completion (mastered 90% of the competencies) of
the CTE program and has not met TABE scores, may be considered for a TABE
exemption based on the following. It is determined through a SIT meeting that
the student has successfully mastered the competencies of the CTE program in which
she/he is enrolled and has been participating as expected in AAAE. The members
of the SIT meeting may agree to waive TABE requirements.
According
to Florida Department of Education rules, students who fail all or parts of the
TABE may only retest using a different TABE version after 60 documented hours
of remediation in the Applied Academics for Adult Education (AAAE) lab or three
months if not attending AAAE. Students
may not retake the same test version for six months. We, therefore, strongly
recommend that students test early, especially for licensure programs, in order
to allow time for remediation and retesting should the need arise.
Students
who do not meet the minimum TABE scores set by the Florida Department of
Education for their program must begin attending remediation classes in the
AAAE lab prior to or at the time of enrollment in a Career and Technical
Education class for at least one block a day and make acceptable progress as
determined by the AAAE faculty. It is highly recommended students meet state
mandated TABE requirements by the time they have completed 50% of their
program. Students who do not meet state mandated TABE scores may not receive a
certificate of completion as per Florida Department of Education rules.
Applicants transferring
appropriately leveled TABE, PERT or other accepted standardized test scores
from other testing centers must do so by having an official score report sent
directly to the Admissions Office prior to enrollment in the program. Scores brought
by hand will be accepted only if document provided by the outside testing
center is in a sealed envelope. Standardized tests scores are valid for two
years.
TABE
scores are good for two years and must be valid at the time of enrollment. TABE
scores that expire during continuous enrollment remain valid until the end of
such enrollment. Under continuous enrollment, students must be enrolled at
least 50% of each semester per school year. Continuous enrollment applies to
attendance in a single program.
The
TABE exit scores for this program are reading 10; math 10; and language 10.
ESSENTIAL TRAINING
TASKS
Physical
Requirements
1.
Ability
to reach above shoulder level
2.
Ability
to demonstrate a high degree of manual dexterity, i.e. to handle file folders, documents,
computer disks, records, etc.
3.
Ability
to stoop, crouch, and/or bend
4.
Ability
to lift at least 10 pounds
5.
Ability
to see (near acuity)
6.
Ability
to work in an atmosphere of moderate machine and other noises
7.
Ability
to communicate with others in verbal and written form
Cognitive
Requirements
1.
Ability
to demonstrate predictable, reliable, and timely attendance.
2. Ability to follow written and verbal directions and to complete
assigned tasks on schedule.
3. Ability to read, write and communicate in
English and understand basic math.
4. Ability to learn from directions, observations, and mistakes,
and apply procedures using good judgment.
5.
Ability to work
independently or part of a team; ability to interact appropriately with others.
6.
Ability to work
with supervision, receiving instructions/feedback, coaching/ counseling and/or
action/discipline.
7.
Ability
to cope with anger, fear, and hostility of others in a calm manner
8.
Ability
to cope with moderate to high levels of stress
9.
Ability
to cope with confrontation and frustration
10.
Ability
to interpret a variety of instructions furnished in written, oral, and
diagrammatic form
11.
Ability
to assist with problem resolution
12.
Ability
to demonstrate a high degree of patience
13.
Ability
to work in areas that are close and crowded
14.
Ability
to plan, organize, and manage time and daily activities
15.
Ability
to apply common sense understanding to carry out instructions furnished in both
written and oral form.
16.
Ability
to tolerate moderate noise level
17.
Ability
to perform repetitive tasks
18.
Ability
to measure accurately
19.
Ability
to work without close, direct supervision
20.
Ability
to work on multiple tasks and priorities
21.
Ability
to perform and complete tasks of relative complexity
22.
Ability
to read and understand computer, related equipment, and software manuals
ACCOMMODATIONS
Federal and state legislation
requires the provision of accommodations for students with disabilities as
identified on the secondary student’s IEP or 504 plan or postsecondary
student’s accommodations plan to meet individual needs to ensure equal access.
Postsecondary students with disabilities must self-identify, present
documentation, request accommodations if needed, and develop a plan with their
postsecondary provider.
Students desiring accommodations or
updates to their accommodations are encouraged to self-identify as early in the
program as possible. In order to receive disability accommodations, students
must self-disclose the disability to the Students with Disabilities Coordinator
and provide documentation that clearly shows evidence of a disability and
applicable accommodations. The Students with Disabilities Coordinator will
schedule a meeting with the student and faculty to discuss the documented
disability and applicable accommodations.
Accommodations received in
postsecondary education may differ from those received in secondary education.
Accommodations change the way the student is instructed. Students with disabilities
may need accommodations in such areas as instructional methods and materials,
assignments, assessments, time demands, schedules, learning environment,
assistive technology and special communication systems. Documentation of the
accommodation requested and provided is maintained in a confidential file.
Tuition
is charged for adult students at a rate established by the State legislature.
Current fee information is available in the Admissions Office. Tuition is
waived for eligible high school dual-enrolled students. Tuition is due prior
to the first day of each semester based on the Lake Technical College payment
calendar. Failure to pay all fees due at the time class begins will result in
not being able to attend class and/or clinical if applicable.
Full-time
students attend class from 8:15 AM to 4:15 PM Monday through Thursday with a 30
minute lunch period. This schedule provides 7.5 hours of instruction each day
for a total of 30 hours per four-day week, excluding holidays and school breaks
as outlined in the current school calendar.
ATTENDANCE POLICY
In an effort to develop
appropriate work ethics, Lake Tech students are expected to attend all class
sessions. As is expected in the workplace, when it is necessary to be absent
due to illness or emergency situations, all students are to notify the faculty
on or before the date of absence. The student attendance policy for each
postsecondary program is consistent with industry standards.
Campus
attendance is kept via a computerized system.
It is the responsibility of the student to log in and out in order to
receive credit for class time. This allows the school to keep accurate
attendance records for the actual number of hours and minutes attended. Faculty
are not expected to manually enter student attendance. Only one override is
permitted for failure to log in or out. Therefore, failure of a student to log
in and out may result in a documented absence. Logging in or out for another
student or having another student log in or out is unacceptable behavior and
may result in dismissal.
Only
regularly scheduled class hours will be reported for attendance. Make-up time
will not be accepted except as approved by the Executive Director of Lake Technical
College.
Absences
A
student who is absent for six (6) consecutive class sessions will be withdrawn
from enrollment in his/her program. A student withdrawn for absenteeism must
petition administration to return. A student having medical documentation or
documentation of an extenuating circumstance does not need to petition to
return. Students exhibiting a pattern of consecutive absences less than six
days will be subject to dismissal as determined by a School Intervention Team. Students
with attendance issues will sign an acknowledgement that they have been
notified that continued absences will pose a threat to grades and program
enrollment. If the student’s attendance does not improve but drops below 60%,
the student will be withdrawn unless documentation regarding extenuating
circumstances is provided to the Dean of Student Services.
Students
in non-licensure programs must have achieved a minimum of 80% attendance at the
end of each quarter. Students not having met this requirement will be formally
notified that continued absences will pose a threat to grades and program
enrollment. School Intervention Team meetings will be held as necessary to
attempt to alleviate issues resulting in excessive absences and to counsel the
student of possible alternatives and consequences. Students who miss more than
20% of their program will not be allowed to re-enroll the next semester and
must wait until the following enrollment period to re-register unless the
student’s appeal to the Executive Director has been approved. Only regularly
scheduled class hours will be reported for attendance.
If
a student is going to be absent they must notify the faculty on her office
phone or email at least one half hour prior to the start of the class that day.
Failure of notification will result in points taken off of Professional Skills
and habitual offenders will have a School Intervention Team (SIT).
Tardiness
As in the workplace,
students are expected to be in their seats promptly in the morning, after
break, and after lunch. Students are expected to notify the faculty before the
start of class of any anticipated tardies. Any student who is tardy and/or
leaves early for 20% or more of the number of days scheduled for any given
9-week period will be placed on academic probation. Probationary status will
terminate when the number of tardies/early departures no longer exceeds 20% of
the completed scheduled attendance days.
Leaving Campus during School Hours
For
safety reasons, students will notify their faculty when leaving campus early.
Students may leave campus for lunch provided this is done within the allotted
time.
BREAK
TIME PROCEDURES
·
Breaks
will be allowed at times indicated on the schedule unless directed otherwise by
the LTC staff or Faculty.
·
Students
shall return promptly to the classroom after each break. Tardiness is
prohibited.
·
Students
may leave the grounds for lunch break provided they return within the 30 minute
allotted time frame.
·
Food
and beverages, except bottled water, are not allowed in the classrooms, except
with the permission of the faculty.
PLAN OF INSTRUCTIONAL
PRACTICES
Teaching
Methods
Lecture, demonstration, discussion,
group interaction, verbal and written quizzes, skill practice, individualized
instruction, computerized tutorials, interactive learning, and web-based
learning, are among the teaching methods utilized as well as textbooks,
workbooks, projects, journals, reports, simulations, hands-on computer
experience, collaborative learning, video-taped instructions, films, guest
speakers, field trips, customer service projects, program job shadowing,
cooperative on-the-job training, interactive learning, and web-based learning.
Among the provisions made to allow for
individual differences are pre-testing to determine entry level, workbooks and
study guides for progress at individual rate, progress grading, individualized
instruction, individual project assignments, and referral for basic skills
remediation.
Online
Access
Technology
is an integral part of our daily lives. From smart phones to electronic
tablets, these devices are becoming items that many cannot function
without. In addition, the Internet is changing the way education is
delivered. Lake Technical College strives to ensure that our students are
able to compete in this technology driven world. With this in mind, it is
recommended that students have an online presence and access to the internet.
It is
also important that students have an email address that they check on a regular
basis. A lot of information may come to you through your email, so it is
important that you check it regularly. If you do not have an email
address, there are numerous services that provide FREE email addresses.
Please make sure your faculty have a current, working email address for
you. See your faculty for more information.
Social
Media
The
advent of social media has created a world-wide communication medium for
persons of all ages. While extremely popular, these websites have also created
their own set of “not-so-popular” problems such as cyber-stalking, identity
theft, cyber-bullying, cyber-cheating (posting of exam, or other course
material), and a host of other nebulous challenges that users may face. Another
reality associated with social media is its far-reaching consequences for those
who share posts that may be seen by others as inappropriate.
Potential
employers, current employers, civic, or educational organizations you may be
associated with, and many others are looking at social media sites for
information that may tell them things about an individual. Students should also
be cautioned on how private their social media content really is – despite the
settings on an account. All social media
sites are potentially vulnerable. A
simple search of how to view pages that are set as “private” for a popular
social media website yielded numerous responses for ways to view the content.
Everything from blogs to online videos offer to explain how to accomplish this
task.
Students
in all programs need to be cognizant of the fact that most professions rely on
great moral character. It is recommended that when using social media, assume
that all posts will be seen/read by everyone with access to the internet.
Evaluation
Class performance, quizzes, tests,
attendance, portfolio assessments, completion of project assignments,
decision-making, professional skills, achievement of entry-level competencies,
and other methods are used for evaluation.
Work
Based Activities
Work-based
learning activities play an integral part of the curriculum of LTC’s
career-technical training programs. These activities are planned with two
objectives in mind. First, the activity provides students with the opportunity
to develop and apply a “real world” experience using the knowledge and skills
attained in the program. Second, the activity provides the faculty with
objective input from potential employers or customers of program graduates.
Each work-based activity has a written instructional plan outlining objectives,
experiences, competencies and evaluation required during the activity.
Work-based
activities are program specific and may include:
·
Unpaid
in-school shop/lab activities to provide customer service opportunities under
the direct supervision of the program faculty.
·
Unpaid
job shadowing experiences that may include in-school or off-campus
employer-based experiences under the supervision of a qualified employer
representative who is working closely with the program faculty.
·
Paid
or unpaid cooperative training experiences conducted at the employer’s work
location under the supervision of a qualified employer representative and under
the direction of the program faculty.
Cooperative
Education
Cooperative training is available for
students and coordinated by the faculty. Cooperative training is for students
who have shown competence in program training that indicates readiness for
placement in an on-the-job program. High
school students participating in the cooperative job placement program must be
in at least grade 12. Students must be enrolled in their last course of their
program in order to participate in Co-op. In addition, TABE exit levels must be
met and the student can have no outstanding debt with the school. Students must
be approved for Co-op prior to beginning, including clearance through financial
aid.
Students may be returned to the program
for additional training if they do not function satisfactorily on the job or
when the cooperative agreement is terminated at the request of the student,
parent, employer, or program faculty.
Veterans will be accepted into the
program in accordance with the Department of Veterans Affairs approved program.
Additional information regarding co-op
opportunities may be obtained from the program faculty.
Job
Shadowing
Job shadowing experiences, or volunteer
experiences, are available to students as part of program training. These experiences are designed to give the
student actual hands-on experience doing a variety of related tasks. Length and type of experiences will
vary. The program faculty determines
appropriateness of the experience.
Additional information regarding job-shadowing experiences may be
obtained from the program faculty.
Career
Dual Enrollment Students
All students enrolled in Lake Technical College
are expected to function as adults. High
school students will be held to the same behavioral and performance standards
as adult students.
GRADING PROCEDURES
Grading
Scale
The
grading policy for this program is as follows:
90-100 Excellent
80- 89 Passing
<
80 Failing
Lake Technical College
is a postsecondary institution designed to provide trained individuals to
industry. The grading scale for this program reflects industry standards. The
approved postsecondary program grading requirements must be met if the student
is to receive a certificate.
Program grades are based on the three
criteria: Skills, Knowledge, and Professional Skills. Each area counts as one-third of the nine
weeks grade. Students receive a minimum
of one skills and one knowledge grade for each week of enrollment. Students will receive a mid-term assessment
of grades during each nine-week period.
A minimum grade of 80% in each area is required in order to receive a
passing grade. If the student’s grade is
below an 80%, the student will be counseled as to what steps need to be taken
to bring the grade to a satisfactory level.
Program
Progress
Students
are expected to complete the program of training within the hours allotted by
the State of Florida for completion. The student’s rate of progress will be
closely monitored by the faculty to ensure program completion in a timely
manner. Most tests, projects, and similar assignments must be completed in
class under the direction of the instructor. Practice exercises may be
completed at home. Practice exercises completed at home does not count toward
hours in the program.
Requirements
for a Certificate
All
competencies specified in the State of Florida Curriculum Framework for the
program must be successfully completed with at least an 80 percent in the areas
of skills, knowledge, and professional skills. Students must also meet minimum
TABE requirements prior to graduation.
Professional
Skills
Effective professional skills are the
cornerstone to successful employment.
Students are expected to demonstrate productive professional skills
during all phases of enrollment. Faculty
will work with students who need assistance in this area to improve the overall
possibility for successful employment.
Attendance: Attends class for all scheduled hours assigned, arrives/leaves on
time, contribute to class discussion and is actively involved in all
activities.
Character: Displays academic integrity (inclusive of not committing plagiarism),
trustworthiness, dependability, reliability, self-discipline, and
self-responsibility.
Teamwork: Respects the rights of others; is a team worker; is cooperative;
ensures confidentiality in all classroom, clinical and other matters;
demonstrates professional behavior in interactions with peers, preceptors, and faculty.
Appearance: Displays appropriate dress, grooming, hygiene, and wears full
regulation uniform of the day.
Attitude: Displays a willingness to cooperate and accept constructive
criticism; sets realistic expectations; approaches assignments with interest
and initiative.
Productivity: Follows safety practices; conserves materials
and supplies; maintains equipment; stays on task and utilizes time
constructively; demonstrates proactive leaning through involvement in
activities and contributions to class discussions.
Organization: Manifests skill in prioritizing and
management of time and stress; demonstrates flexibility in handling change;
completes assignments on time; uses work time appropriately.
Communication:
Contacts faculty to report concerns; notifies faculty of tardy/absence
one hour before start of class; seeks clarification and understanding through
appropriate, pertinent questions.
Leadership:
Displays leadership skills;
appropriately handles conflict and concerns; demonstrates problem-solving
capability; maintains appropriate relationships with supervisors/faculty and
peers; follows the chain of command.
Respect:
Deals appropriately with cultural/racial
diversity; does not engage in harassment of any kind to include but not limited
to verbal, nonverbal, and written; addresses faculty and peers in appropriate
tone and with appropriate language to include but not limited to electronic
(email, text, etc.) communications.
CHEATING
·
Cheating
is prohibited whether actual, attempted, written or oral and is viewed as a
flagrant ethical violation.
·
Any student found to be cheating will be subject to
severe disciplinary action, up to and including removal from the program.
·
Cheating
includes, but is not limited, to the following:
·
Copying
or buying the work or answers of someone else.
·
Copying
or buying the work of former students including, but not limited to, notebooks.
·
Looking
at another student’s paper during testing (for any reason).
·
Obtaining
copies of answers to examinations and/or examinations prior to test administration.
·
Receiving
or distributing examinations or examination answers.
·
Carrying
hidden notes to class during examination. This includes writing on a desk, on
one’s hands, arms, clothing, or any other objects, or use of any other external
or electronic device or source including smart watches.
·
Cheating
in any other form not covered above.
PROGRESS AND
PERFORMANCE
·
Students may be called in
periodically for individual conferences to discuss their progress and
performance.
·
Students will be counseled if they
have demonstrated an attitude or performance level that does not meet the
expected standard.
·
All conferences or counseling
concerning performance that falls below standards will be documented and placed
in the student’s file.
·
Behavior that falls below acceptable
standards is grounds for dismissal from the class/program.
CLASSROOM
RULES
Students will:
1. Maintain a neat,
clean, appropriate appearance.
2. Respect the rights
of others.
3. Demonstrate good
interpersonal relationships with peers and faculty.
4. Contribute to a
learning atmosphere.
5. Take responsibility
for own learning.
6. Attempt to do the
best possible.
7. Respect school
property.
REASONS
FOR DISMISSAL FROM PROGRAM
STUDENT DRESS CODE
Students who attend Lake Tech shall dress in a manner
appropriate for the job in which they are receiving training, including any
special protective gear and professional uniforms. All clothing, makeup, and
jewelry must be clean, neat, modest, in good repair, appropriately sized, and
be neither distracting nor offensive.
The
Executive Director or designee has the final authority for determining whether
or not a student’s apparel conforms to the dress code. If it is determined that
it does not, students will be required to change into clothing which will
conform to this code or leave campus. Students may return to campus when they
have changed into appropriate clothing.
Students will wear the LTC Business Programs
collared shirt each day to class and while on a Job Shadow experience or on
Co-op. Shirts may be worn with pants or skirts. Shorts are not permitted. On
other designated days, students will be required to dress in business attire
suitable for a job interview. This is defined to be clothing that would be
acceptable for most job candidates to wear to a standard job interview. If
a student is absent on a designated day, they will dress in normal business
attire or business attire suitable for a job interview on their next
day of attendance. Designated days will be announced at least five class days
in advance.
NOTE - Remember that you are preparing for
employment in a position in which public relations may be a factor in your
success. Individual desires cannot
always take precedence.
GENERAL SCHOOL
INFORMATION
Campus
Safety
Lake Technical College makes every effort to
provide a safe environment for all students, visitors, faculty and staff. Basic safety standards, which will include
fire drills, weather drills, equipment usage, and traffic regulations, will be
covered in the program orientation.
These basic safety standards will be reinforced throughout the program
enrollment. See the current school
catalog for additional campus safety information.
Competency-based Instruction
Any student who enters a LTC program
with previous experience or educational background that would enable the
student to successfully complete a test of competence in any area may, with the
permission of the faculty, complete a test to measure that competence.
Follow Up
Lake
Technical College is proud of its graduates and celebrates the next step
graduates take whether it is employment, military or further education. Prior
to completing, students may visit the Career Success Center for assistance with
employability skills such as resume writing. In addition, faculty may provide
students with employment leads. However, it is up to the individual student to
actively pursue employment opportunities. We like to hear how our graduates are
doing and want to celebrate your successes so be sure to communicate with your faculty
any employment, military, or further education you enter. Students are required
to participate in an Exit Interview prior to their last day in their program.
Food and Drink
To
protect equipment and furnishings in the classroom and laboratory areas, only
water, in closed, covered containers, is permitted. No other food or drinks are
allowed, unless specific permission is granted by the faculty. However, under
no circumstance may food or drinks be in the laboratory areas.
Lunch
Food services are provided on the main campus
by the Commercial Foods and Culinary Arts program and are available during
breaks and lunch. Adult students may leave the LTC campus during the scheduled
30-minute lunch break as long as they return to the program on time.
Parking
Regulations
Students may park only in the south
parking lot in spaces not designated as staff or customer service parking. For safety, loitering in or around vehicles
once the vehicle is parked is not allowed, and a 5 mph speed limit is enforced.
In consideration of the neighbors and classes in session, loud music in
vehicles on campus is prohibited.
Smoking
Lake Tech is a tobacco free institution. The use of
tobacco products of any kind, including e-cigarettes, is not permitted at any Lake Tech location. This includes the parking
lots.
FINANCIAL AID
Policies
and guidelines for the administration of all financial aid are established
according to federal and state law. Applicants complete an information form,
Free Application for Federal Student Aid, and furnish documentation needed to
verify eligibility. More information on the application process may be obtained
in the Financial Aid Office.
The
Financial Aid Office will assist students, where possible, with access to
financial support offered by federal agencies (U.S. Department of Education –
Pell Grants, Department of Veterans’ Affairs), other state and local agencies
and local organizations (scholarships).
PROGRAM OCCUPATIONAL
COMPLETION POINTS (OCPs)
Information Technology
Assistant/Front Desk Specialist (OCP A and B)
Rather than performing a single
specialized task, Information Technology Assistants often have daily
responsibilities that change with the needs of the specific job and the employer.
Whereas some assistants spend their days filing or keyboarding, others enter
data at a computer terminal. They also can be called upon to operate
photocopiers, fax machines, and other office equipment; prepare mailings;
proofread copies; and answer telephones, deliver messages, greet customers,
provide basic software and hardware assistance, utilize the Internet
effectively, pay close attention to numerous details, and to multi-task.
Although the day-to-day duties may
differ considerably, many clerks greet customers, guests, or other
visitors. Many also answer telephones
and either obtain information from, or provide information to, the public. Most clerks use multi-line telephones, fax
machines, and personal computers. Many
are a visitor’s or caller’s first contact within an organization, providing
information and routing calls.
The specific duties assigned to a clerk
also vary by level of experience. Whereas inexperienced employees make
photocopies, stuff envelopes, or record inquiries, experienced clerks usually
are given additional responsibilities. For example, they may maintain financial
or other records, set up spreadsheets, verify statistical reports for accuracy
and completeness, handle and adjust customer complaints, work with vendors,
make travel arrangements, take inventory of equipment and supplies, answer
questions on departmental services and functions, or help prepare invoices or
budgetary requests. Senior office clerks may be expected to monitor and direct
the work of lower level clerks.
Assistant
Digital Production Designer (OCP C)
This position involved creating
presentations, reports, and documents by using digital publishing software and
digital graphics. Scanners, digital
cameras, and other equipment may be used.
Administrative Office
Specialist (OCP D)
As the reliance on technology continues
to expand in offices, the role of the office professional has greatly evolved.
Office automation and organizational restructuring have led secretaries and
administrative assistants to assume a wider range of responsibilities once
reserved for managerial and professional staff. Many secretaries and
administrative assistants now provide training and orientation for new staff,
conduct research on the Internet, and operate and troubleshoot new office
technologies. In the midst of these changes, however, their core
responsibilities have remained much the same—performing and coordinating an
office’s administrative activities, and storing, retrieving, and integrating
information for dissemination to staff and clients.
Secretaries and administrative
assistants are responsible for a variety of administrative and clerical duties
necessary to run an organization efficiently. They serve as an information
manager for an office, plan and schedule meetings and appointments, organize
and maintain paper and electronic files, manage projects, conduct research, and
provide information by using the telephone, postal mail, and e-mail. They also
may handle travel arrangements.
Secretaries and administrative
assistants are aided in these tasks by a variety of office equipment, such as
facsimile machines, photocopiers, and telephone systems.
Specific job duties vary with experience
and titles. Executive secretaries and administrative assistants, for
example, perform fewer clerical tasks than do other secretaries. In addition to
arranging conference calls and scheduling meetings, they may handle more
complex responsibilities such as conducting research, preparing statistical
reports, training employees, and supervising other clerical staff.
Secretaries and administrative
assistants usually work in schools, hospitals, corporate settings, or legal and
medical offices. Their jobs often involve sitting for long periods. If they
spend a lot of time typing, particularly at a video display terminal, they may
encounter problems of eyestrain, stress, and repetitive motion, such as carpal
tunnel syndrome.
TEXTBOOKS
For
the most recent book list for the Accounting Operations program, visit Lake
Technical College’s bookstore located in the Business Office.
MATERIALS
Some instructional materials are
audio/visual computerized tutorials. For
hygienic reasons, students must furnish their own standard computer headphones
to use in listening to the instructional programs. Students must also furnish their own flash
drive with at least 4 gigabytes of ram.
PROGRAM OBJECTIVES
See
the attached Florida State Department of Education Curriculum Framework for
program objectives and desired competencies.
2018
– 2019
PSAV |
|
Program Number |
B070330
|
CIP Number |
0552040103 |
Grade Level |
30, 31 |
Standard Length |
1050 hours |
Teacher Certification |
Refer to the Program Structure section. |
CTSO |
Phi Beta Lambda |
SOC Codes |
15-1151 – Computer User Support Specialists 43-1011 – First-Line Supervisors of Office
and Administrative Support Workers 43-9031 – Desktop Publishers 43-6011 – Executive Secretaries and Executive
Administrative Assistants |
CTE Program Resources |
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml |
Basic Skills Level |
Mathematics: 10 Language: 10 Reading: 10 |
This
program offers a sequence of courses that provides coherent and rigorous
content aligned with challenging academic standards and relevant technical
knowledge and skills needed to prepare for further education and careers in the
Business Management and Administration career cluster; provides technical skill
proficiency, and includes competency-based applied learning that contributes to
the academic knowledge, higher-order reasoning and problem-solving skills, work
attitudes, general employability skills, technical skills, and
occupation-specific skills, and knowledge of all aspects of the Business
Management and Administration career cluster.
The
content includes but is not limited to the use of technology to develop
communications skills, higher level thinking skills, and decision making
skills; the performance of office procedures tasks; the production of quality
work in an efficient manner using advanced features of business software
applications; research of job opportunities; and the production of high quality
employment portfolios and job-seeking documents.
Additional Information relevant to this
Career and Technical Education (CTE) program is provided at the end of this
document.
This
program is a planned sequence of instruction consisting of four occupational
completion points.
This
program is comprised of courses which have been
assigned course numbers in the SCNS (Statewide Course Numbering System) in
accordance with Section 1007.24 (1), F.S.
Career and Technical credit shall be awarded to the student on a
transcript in accordance with Section 1001.44(3)(b),
F.S.
To
teach the courses listed below, instructors must hold at least one of the
teacher certifications indicated for that course.
The
following table illustrates the postsecondary program structure:
OCP |
Course Number |
Course Title |
Teacher Certification |
Length |
SOC Code |
A |
OTA0040 |
Information Technology Assistant |
OTA0040 Teacher Certifications |
150 hours |
15-1151 |
B |
OTA0041 |
Front Desk Specialist |
ADMIN ASST 7 G BUS ED 1 @2 SECRETAR 7 G TC COOP ED @7 VOE @7 |
300 hours |
43-1011 |
C |
OTA0030 |
Assistant Digital Production Designer |
150 hours |
43-9031 |
|
D |
OTA0043 |
Administrative Office Specialist |
450 hours |
43-6011 |
Career
Ready Practices describe the career-ready skills that educators should seek to
develop in their students. These
practices are not exclusive to a Career Pathway, program of study, discipline
or level of education. Career Ready
Practices should be taught and reinforced in all career exploration and
preparation programs with increasingly higher levels of complexity and
expectation as a student advances through a program of study.
1. Act as a responsible and contributing citizen and
employee.
2. Apply appropriate academic and technical skills.
3. Attend to personal health and financial well-being.
4. Communicate clearly, effectively and with reason.
5. Consider the environmental, social and economic impacts of
decisions.
6. Demonstrate creativity and innovation.
7. Employ valid and reliable research strategies.
8. Utilize critical thinking to make sense of problems and
persevere in solving them.
9. Model integrity, ethical leadership and effective
management.
10. Plan education and career path aligned to personal goals.
11. Use technology to enhance productivity.
12. Work productively in teams while using cultural/global
competence.
Information Technology
Assistant (OTA0040) is the first course in this and other programs within the
Business Management & Administration Career Cluster. Standards 01.0 – 14.0 are associated with
this course.
After successfully
completing this program, the student will be able to perform the following:
01.0
Demonstrate knowledge, skill, and application of information systems to
accomplish job objectives and enhance workplace performance.
02.0
Develop an awareness of microprocessors and digital computers.
03.0
Demonstrate an understanding of operating systems.
04.0
Use technology to enhance the effectiveness of communication skills
utilizing word processing applications.
05.0
Use technology to enhance communication skills utilizing presentation
applications.
06.0
Use technology to enhance the effectiveness of communication utilizing
spreadsheet and database applications.
07.0
Use technology to enhance communication skills utilizing electronic
mail.
08.0
Investigate individual assessment and job/career exploration and
individual career planning that reflect the transition from school to work,
lifelong learning, and personal and professional goals.
09.0
Incorporate appropriate leadership and supervision techniques, customer
service strategies, and standards of personal ethics to accomplish job
objectives and enhance workplace performance.
10.0
Demonstrate competence
using computer networks, internet and online databases to facilitate
collaborative or individual learning and communication.
11.0
Demonstrate competence in page design
applicable to the WWW.
12.0
Develop an awareness of emerging technologies.
13.0
Develop awareness of computer languages and
software applications.
14.0
Demonstrate comprehension
and communication skills.
15.0
Demonstrate
knowledge, skill, and application of information systems to accomplish job
objectives and enhance workplace of performance. Apply ergonomic principles applicable to the
configuration of computer workstations.
16.0
Demonstrate
language arts knowledge and skills.
17.0
Demonstrate
mathematics knowledge and skills.
18.0
Use oral and written
communication skills in creating, expressing and interpreting information and
ideas.
19.0
Solve problems using critical
thinking skills, creativity and innovation.
20.0
Apply communication skills
(reading, writing, speaking, listening, and viewing) in a courteous, concise
and correct manner on personal and professional levels.
21.0
Use technology to enhance
the effectiveness of communications in order to accomplish job objectives and
enhance workplace performance.
22.0
Practice quality performance
in the learning environment and the workplace.
23.0
Incorporate appropriate
customer service strategies to accomplish job objectives and enhance workplace
performance.
24.0
Incorporate appropriate
leadership and supervision techniques and standards of personal ethics to
accomplish job objectives and enhance workplace performance.
25.0
Incorporate knowledge gained
from individual assessment and job/career exploration to design an individual
career plan that reflects the transition from school to work, lifelong
learning, and personal and professional goals.
26.0
Demonstrate human
relations/interpersonal skills appropriate for the workplace.
27.0
Perform administrative
office functions and responsibilities to accomplish job objectives and enhance
workplace performance.
28.0
Use technology to increase
administrative office support productivity and enhance workplace performance.
29.0
Describe the importance of
professional ethics and legal responsibilities.
30.0
Use information technology
tools.
31.0
Participate in
(administrative) work-based learning experiences.
32.0
Demonstrate proficiency in computer skills.
33.0
Demonstrate knowledge of digital publishing concepts.
34.0
Perform decision-making activities.
35.0
Demonstrate proficiency in digital imaging.
36.0
Demonstrate proficiency in the safe and ethical use of the Internet to
locate information.
37.0
Demonstrate the ability to set project requirements, engage in project
planning, and utilize the design process.
38.0
Perform layout, project design, and measurement activities associated
with digital publishing.
39.0
Demonstrate an understanding of color theory and its role in digital
design.
40.0
Demonstrate an understanding of typography.
41.0
Demonstrate basic skill in digital photography.
42.0
Demonstrate skill in the use of digital imaging software applications.
43.0
Develop an awareness of the emergent technologies associated with
digital design.
44.0
Apply communication skills
(reading, writing speaking, listening and viewing) in a courteous, concise, and
correct manner on personal and professional levels.
45.0
Use information to
accomplish job objectives and enhance workplace performance.
46.0
Incorporate appropriate
leadership and supervision techniques, customer service strategies, and
standards of personal ethics to accomplish job objectives and enhance workplace
performance.
47.0
Perform administrative
office functions and responsibilities to accomplish job objectives and enhance
workplace performance.
48.0
Use technology to increase
administrative office support productivity and enhance workplace performance.
49.0
Participate in
(administrative office/ support) work-based learning experiences.
50.0
Describe the roles within
teams, work units, departments, organizations, inter-organizational systems,
and the larger environment.
51.0
Demonstrate the importance
of health, safety, and environmental management in organizations and their
importance to organizational performance and regulatory compliance.
52.0
Demonstrate leadership and
teamwork skills needed to accomplish team goals and objectives.
53.0
Assess the importance of
professional ethics and legal responsibilities.
54.0
Explain the importance of
employability skill and entrepreneurship skills.
55.0
Demonstrate personal
money-management concepts, procedures, and strategies.