Public Safety Telecommunication (911 Dispatcher)

Hours: 232 hours, approximately 8 weeks
Cost: Tuition is approximately $669.00, plus books & fees (Click to see all related charges)
Admissions Requirements:
Applicant must be at least 18 years old, have a high school diploma or its equivalent, U.S. citizen, valid driver’s license or photo ID, drug screening, and background check (fingerprints) – call for additional requirements
Location: LTC’s Institute of Public Safety
Testing Requirements: None
Next Class: Day–1/11/16–2/16/16, M–R, 8a–5p, F 7a–7p. ;   Day–5/9/16–6/17/16, M–R, 8a–5p, F 7a–7p;    Night–8/22/16–11/4/16, M–R, 6p–10p, Sat. 7a–7p;   Day–1/9/17–2/17/17, M–R, 8a–5p, F 7a–7p.

Public Safety Telecommunication (911 Dispatcher) Master Plan of Instruction

What you’ll learn:

  • Introduction to Public Safety and the role of Telecommuicators
  • Professional Ethics
  • Basic Principles and Components of Emergency Medical Services and Law Enforcement
  • Hazardous Materials and Fire Department Response
  • Radio Communications, Emergency Management
  • Customer Service, Stress Management Techniques
  • Operational Skills, Crisis Intervention
  • Criminal/Civil Law, Active Shooter, Liability
OCP Course Number Course Title Course Length
A EMS0002 Dispatcher: Police, Fire, and Ambulance 232 hrs

Industry Certifications

  • State Exam

Employment Opportunities:

  • Florida Law Enforcement Agencies, i.e. city, county, state
  • Fire agencies
  • EMS agencies

Starting Salaries:

Vary, ranging from $28,765 to 46,024*
*Based on local industry information

Recent Employers of Graduates:

  • New program, data not yet available

Completion Rate* – 100%
Placement Rate* – 90%
Licensure Pass Rate* – 86%

For employment information, visit
*Data as reported to COE and is updated annually in December of each calendar year.

Required Book List


Steps to Enroll

  1. Apply for financial aid, if applicable
  2. Complete the online application
  3. Meet with a career advisor
  4. Register and pay tuition and fees
  5. Purchase books and supplies
  6. Complete the new student orientation online prior to the first day of class